Manager of Cash Operations

The Federal Reserve Bank of San Francisco is seeking an Operations Manager in our San Francisco Office location. As the Operations Manager, you will provide day-to-day oversight of one of five district Cash operations and ensure that sufficient currency and coin are in circulation to meet public demand. The Manager also ensures that the San Francisco cash office accepts deposits of excess and unfit currency from depository financial institutions, prepares currency and coin for distribution and removes counterfeit and unfit currency from circulation.

Specifically, financial institutions come to the San Francisco cash office for their currency and coin needs, including making a deposit or placing an order. When financial institutions have more currency or coin than they need, they can deposit the surplus with the San Francisco cash office. When deposits are received, they are processed on machines that count, sort, and repackage the fit and genuine currency for recirculation.

As a key member of the District Cash Services management team, you will play a critical role in implementing the Group’s strategic plan, supporting the overall mission and vision of the Group and providing influential thought leadership to the Bank and System cash community.

• →Direct daily operations of the Cash Administration and Paying and Receiving units in compliance with Bank, Board of Governors, and Treasury policies, controls, and procedures
• →Achieve strategic objectives and performance targets (quality, cost, efficiency, effectiveness) by monitoring progress, addressing root causes of underperformance, and driving continuous improvement
• →Lead and inspire team members by setting a clear vision aligned with the Bank's strategic direction, and support their growth and career progression through coaching, training, recognition, and performance management
• →Foster strong collaborative customer and vendor relationships within the vendor supply chain to ensure adherence to service levels and contractual obligations
• →Monitor compliance performance and ensure internal risk management requirements are met. Review risk assessments to identify root causes and confirm effective corrective action plans
• →Drive Group-wide process improvements by using data analytics, emerging technology, and Lean techniques to identify issues, share best practices, and standardize operations
• →Work to identify improvements in the operational effectiveness, efficiency and resiliency
• →Lead and participate in strategic initiatives that focus on business process improvement, technology and innovation, and new policy development
• →Support succession planning, including identification, assessment, development planning and review of successors
• →Manage the operation with a vision toward the future, and in ways that inspire and motivate employees to deliver superior performance 
• →Encourage diverse perspectives and innovative thinking and approaches by individuals and teams within the Cash operation 
• →Lead large-scope projects within the site, across the 12th District and nationally

• Bachelor's degree or equivalent work-related experience
• Typically requires 7+ years of successful leadership experience in a fast paced, highly regulated operations environment
• 5+ years of experience in effectively managing/leading teams
• People focused and service oriented
• Strong problem solving and excellent analytical skills
• Excellent verbal and written communication skills
•  Strong coaching skills, ability to handle conflict resolution, relationship and team building skills, able to engage at all levels of the organization
• Demonstrated ability to work under pressure and make immediate independent judgment decisions
• Experience leading, and implementing process improvement initiatives

Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data.

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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