Quality Assurance Officer

Rydon Maintenance Ltd now have an exciting opportunity for a Quality Assurance Officer to join our Performance team in Dartford, Kent. The position is office based but we do operate a ‘hybrid working’ culture, and this means that some home working is possible.

Rydon Maintenance provides first-class planned, responsive, lifecycle and cyclical repairs services to a number of healthcare and housing association clients. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do. 

We recognise that it’s our people who make Rydon the success it is today and we understand the importance of career development and training. We’re continuously investing in our people and this is what makes us one of the leading employers within the built environment.

Watch our careers videos for more information about working at Rydon:

As part of this varied role you will be monitoring and improving internal quality procedures and processes across our healthcare and social housing maintenance and repairs contracts. This will involve monitoring all calls and work orders raised and closed by our Customer Service team to ensure they are correct and in line with our contractual obligations.

• →Carry out regular auditing and monitoring of the agreed self-reporting system to ensure that it is accurate, continually updated and fully auditable
• →Ensure that all calls and work orders raised and closed by the customer service team are correct in line with our contractual obligations and internal procedures
• →Monitor data submitted by our Maintenance engineers through PDAs to ensure the weekly performance dashboard figures accurately reflect work undertaken
• →Produce, collate and issue quality assurance reports to the relevant business areas on a regular basis, so that areas for improvement can be identified and addressed
• →Escalate any potential threats or risks identified in the daily reports to the relevant manager in order to contribute to proactive corrective action
• →Issue reports to our Contact Centre Team leaders so that effective coaching and feedback can take place.

Experience gained working within a quality or compliance role would be beneficial, however it is not essential as full training will be provided. Previous experience with a company providing repairs to the housing and/or healthcare sector would be preferred.

Above all, you will have excellent attention to detail, an analytical approach, be highly organised with good communication skills. Knowledge of Microsoft packages such as Word and Excel are essential.

If you have the above experience, we'd strongly encourage you to apply. 

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes.