Warranty Administrator

The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.

• Process warranty paperwork and ensure documentation is up to date as required by the manufacturer

• Insert correct warranty data in manufacturer systems, making sure every hour and material cost is claimed and recovered

• Ensure that all warranty exchanged parts are adequately stored in line with manufacturers policy

• Review warranty claims, correct any errors, and liaise with manufacturer when in doubt

• Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer

• Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts

• Maintain good working relationships with the aftersales and parts departments

• Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames

• To be present and provide documentation to auditors during manufacturer audits.

• Keep abreast with all warranty updates, factory recalls and any other manufacturer announcements

• Reconcile all warranty receivables and work with accounts to obtain payments

• Liaise with the Assistant Manager to ensure the technical implementation of recall campaigns

• Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims

• Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns

• Maintain all service and customer records as required by the warrantor

• Attend any required training, (locally and abroad) organised by the company

• Carry out any additional duties assigned by the Aftersales Manager

• Adhere strictly to health and safety regulations and company policies together with franchise standard requirements

• Active Listening

• Reading Comprehension

• Speaking

• Olevel standard of education

• ECDL and good working knowledge of web-based applications

• Previous experience in warranty claims will be considered an asset