Business Analyst

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Business AnalystData & AI

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Business AnalystData & AI

To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives

Identify, control and escalate potential risks which may lead to increased costs
Manage costs or expenses within approved budget to achieve cost efficiencies
Deliver against operational and cost targets
Prioritise resource allocation to minimise and reduce wastage
Deliver customer experience excellence aligned to Organisational values and service standards
Build professional long-term relationships with customers based on trust that builds the brand
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
Provide customers with relevant information to keep them informed of products and service options
Develop, encourage and nurture collaborative relationships across area of specialisation
Develop integrated business analyses and projections for incorporation into strategic decision-making
Perform reviews and analysis of current processes using operational metrics and reports within set timelines
Provide recommendations to other business analysts with supporing documentation and/or benchmarks to optimise own process
Partner with Business Analyst Manager to run workshops elicit analyse, validate and document business organisational and/or operational requirements Instruct, advise, direct and quality assure projects for the business unit/product house
Identify potential project risks whilst gathering business requirents to ensure the successful completion of a project
Liaise with other project areas to co-ordinate interdependencies and resolve issues
Collaborate with business to prioritise and rationalise projects/ initiatives
Provide status updates to relevant stakeholders
Ensure due diligence is undertaken prior, during and post project implementation
Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes

09/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.