Senior Administrator

Pinelandssenior

Other

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Quick Summary

Key Responsibilities

Debit Order and Disbursements Reports Analyse, Interpret, Compile and Distribute required reports Data Analysis & Reporting Extract and review data from internal sources.

Technical Tools

Other

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

This role is accountable for monitoring, reviewing, processing and holding relevant stakeholders accountable for daily, weekly and monthly services to ensure quality customer service. Reporting updates, performing data extraction, identifying anomalies within the rejections and exploratory data analysis. It supports turning data into actionable insights using analytical skills, tools, and platforms to update customer collections, notify and hold stakeholders accountable and drive resolution of transactions to ensure customer satisfaction. Exposure and experience on New World and Legacy products, processes and systems would be a great advantage.

Responsibilities

~1 min read

→Attend to bank requests for Debit Order updates
→Engage and partner with RPA team as needed
→Engage with banking institutions where needed
→Ensure data accuracy and integrity with RPA and SFTP

Monitor, service and clear queries, escalations and complaints
New World and Legacy: Debit Order and Disbursements

Analyse, Interpret, Compile and Distribute required reports

Extract and review data from internal sources.
Perform data quality checks and validate results.
Interpret and present data internally; generate actionable insights.

Engage stakeholders to ensure accountability and ownership for processing as per responsibility.
Assist in end-to-end solutions: problem identification, acquiring data, investigation, propose possible solutions where required.
Coordinate data extractions for strategic projects if required.

Liaise with data delivery teams.
Work independently on routine tasks; seek guidance for complex tasks.
Manage own time, tasks, and output quality.
Live company values and collaborate effectively.

Exposure and experience using SQL, Tableau, Power BI, Gallery, Excel, Alteryx, MS Access, YM & VTG, Eternity, New World systems (CMoS, BaNCS, Qlink, etc)
Analysis of data to effectively create summaries for ease of reading in assisting stakeholders.
Analytical and logical thinking to identify anomalies efficiently to aid problem solving.
Log and drive to resolution BSRs and Incidents

Compile and update SOP documents, functional testing as required.

Schedule engagements with stakeholders as required.

Develop technical skills through training and coaching, assist with knowledge transfer.

Conceptual & Analytical Abilities
Results and Goal Driven
Reliability
Initiative
Technical Expertise

Action Oriented

Requirements

~1 min read

Matric Required
NQF Level 6 qualification would be advantageous

Active Listening, Communication, Computer Literacy, Customer-Focused, Customer Service Operations, Data Analysis, Data Analysis Reporting, Data Interpretations, Data Management, Digital Consumer Engagement, Stakeholder Engagement, Team Collaboration

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Interpersonal Savvy

Manages Ambiguity

Manages Complexity

Matriculation Certificate (Matric) (Required), National Diploma (NatDip)

05 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!