Director, Customer Partnerships

NRC Health helps healthcare organizations deeply understand the people they serve and turning that “Human Understanding” into meaningful action. At its core, our work is about helping organizations build trust, improve engagement, and advance better outcomes.

Our associates. . .

Make a Meaningful Difference - Serve with purpose, care, and follow-through.

Move with Urgency and Precision - Act quickly, thoughtfully, and with discipline.

Own the Outcome - Measure impact, follow through, and deliver results.

Win as One Team - Work across boundaries as one team with one culture.

Build What Healthcare Values - Innovate for the complexity of healthcare.

Why NRC Health? We know our associates do their best work when they feel supported both personally and professionally. That's why we offer benefits designed to help you thrive:

My Time Off (MTO), our flexible paid time off program
Up to 12 weeks of paid parental and emergency leave
Comprehensive medical, dental, and vision coverage
Wellness program and financial coaching
Professional growth and career development opportunities

Who we want

Do you have a strategic mind?
Are you good at navigating complex situations and relationships?
Are you excited by the challenge of developing tailored strategies and roadmaps that align customer goals with organizational success?
Do you thrive in cross-functional environments where collaboration with other teams drives innovative solutions?

What you will do

As a Director of Customer Partnerships, you will develop, communicate, and maintain strategic plans for each customer on the team to identify opportunities and challenges, while helping craft and execute comprehensive strategies to retain and grow each partnership. You will ensure the Customer Success Managers (CSM) establish the required relationships and follow our best practices in terms of executive outreach, in-person engagements, EBRs, etc.

You will collaborate with fellow Directors of Customer Partnerships to ensure alignment, consistency, and continuity across teams, driving the success of strategic initiatives and fostering long-term partnerships.

What you need

Bachelor’s Degree required, healthcare industry experience required
5+ years’ experience working with leaders in a strategic role
The ability to travel up to 40% of the time
Effective presentation and facilitation skills, ability to engage and influence C-level stakeholders
Ability to coach CSMs by translating complex ideas, technical concepts, or data insights into clear, actionable strategies
Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
High learning agility and ability to think critically
Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
A valid driver’s license is required

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $120,000 - $162,000, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

NRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C.

In general, NRC Health’s positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

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