Workshop Assistant Manager

Our client, a well-established company within Malta's automotive industry, is seeking an experienced and motivated Workshop Assistant Manager to support the daily operations of its automotive workshop.

The successful candidate will assist in overseeing workshop activities, supervising technicians, ensuring high-quality repairs, and maintaining excellent customer service standards.

This position is ideal for someone with strong technical knowledge, leadership skills, and a commitment to operational efficiency and customer satisfaction.

• →Assist in managing daily workshop operations, ensuring efficient workflow and productivity.
• →Monitor technician performance, repair times, and compliance with manufacturer standards and procedures.
• →Plan and coordinate workshop schedules, allocating resources to maximise efficiency and minimise vehicle turnaround times.
• →Ensure all repairs and services are completed within agreed timeframes and quality standards.
• →Monitor warranty procedures and coordinate with the relevant departments regarding warranty claims.
• →Work closely with the Parts and Warranty departments to ensure the timely availability of required parts and accessories.
• →Conduct daily progress meetings and report operational issues or delays to the Workshop Manager.
• →Oversee workshop tools and equipment, ensuring proper maintenance, servicing, and calibration.
• →Ensure compliance with health and safety regulations, including the correct use of protective equipment.
• →Handle customer enquiries and complaints professionally, providing updates on repair progress.
• →Ensure customer approval is obtained before carrying out additional repairs or services.
• →Review job cards, work-in-progress records, and technician reports to ensure accuracy.
• →Implement quality control procedures and final inspections to maintain high repair standards.
• →Conduct vehicle test drives with customers when necessary to identify or verify technical concerns.
• →Promote a first-time-right approach to repairs and continuous improvement.
• →Maintain technician training records and identify opportunities for professional development.
• →Collaborate with the Service Reception team to ensure accurate invoicing and effective customer communication.

• Minimum A-Level standard of education.
• Previous experience in a similar workshop management or supervisory role within the automotive industry.
• Good technical understanding of automotive repairs, servicing, and workshop operations.
• Computer literacy and ability to work with workshop management systems.
• Strong organisational, planning, and time-management skills.
• Excellent communication and interpersonal abilities.
• Leadership skills with the ability to motivate and coordinate a team of technicians.
• Strong problem-solving skills and attention to detail.
• Customer-focused approach with a commitment to service excellence.
• Ability to work efficiently under pressure and manage multiple priorities.
• Good teamwork skills and a proactive, hands-on attitude.

• Full-time employment within an established automotive organisation.
• Health insurance.
• Employee discounts.
• Professional and supportive working environment.
• Opportunity to develop managerial experience within the automotive industry.