Unit Manager - Retirement New Business - Remote

Telecommuter - United States - United StatesRemoteNormalmid

Other

1 views0 saves0 applied

Quick Summary

Key Responsibilities

$66,100 - $110,100 plus eligibility for annual bonus program Who You Are 3+ years of experience in operations, financial services, insurance, or a related field.

Requirements Summary

As a remote-first organization with a cameras-on culture, reliable internet connectivity is important to how we connect, collaborate, and serve our customers.

Technical Tools

Other

Symetra is seeking a Unit Manager to join our Retirement New Business team!

About the role

As a first-level people leader, the Retirement Unit Manager is accountable for employee performance, workforce planning, customer issue resolution, and operational excellence.

This role will be responsible for balancing people leadership and daily work among various projects and initiatives. People leadership entails coaching, leading, supervising, and developing employees as well as being a positive influence and role model. The daily work oversight includes SLA management, understanding application handoffs and workflows (within and external to the immediate team), and escalation handling. It is key that someone interested in this role is solution minded, is curious and collaborative, enjoys thinking outside the box, and manage competing priorities in a fast-paced environment!

What you will do

Lead, coach, and develop a team to achieve performance, quality, and service goals.
Manage daily operations, workflow, and staffing to ensure service level agreements (SLAs) are met.
Handle escalated customer and partner issues while driving timely resolution.
Set team goals, communicate business priorities, and foster employee engagement and accountability.
Build subject matter expertise and provide guidance on processes, policies, and procedures.
Identify and implement process improvements that enhance operational efficiency and customer experience.
Partner with cross-functional teams on initiatives, projects, and business priorities.
Support hiring, onboarding, training, and succession planning to build a high-performing team.

What We Offer

~4 min read

Here's what some of our employees have to say about why they work at Symetra

“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst

“The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you.” Sydney S. - Actuarial Associate II

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

✓Flexible full-time or hybrid telecommuting arrangements

✓Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%

✓Paid time away including vacation and sick time, flex days and ten paid holidays

✓Give back to your community and double your impact through our company matching

✓Want more details? Check out our Symetra Benefits Overview

✓3+ years of experience in operations, financial services, insurance, or a related field.

✓College degree or equivalent combination of education and experience.

✓Proven ability to lead, coach, and develop employees or project teams.

✓Strong problem-solving, decision-making, and organizational skills.

✓Ability to manage multiple priorities and adapt in a fast-paced environment.

✓Excellent communication and relationship-building skills.

✓Strong customer focus with experience handling escalated issues and driving resolution.

✓Demonstrated ability to improve processes and drive operational efficiency.

✓Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."

✓Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.

✓Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

✓Disqualification from the recruitment process

✓Withdrawal of a job offer

✓Termination of employment and other criminal and/or civil remedies, if fraud is discovered

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

About this job

Pay per year: $66,100–$110,100 a year; 29% above the $68,266 median for Other jobs on Jobera (138,129 salaries).
Posted: 16 days ago
Employer: has 71 open jobs on Jobera.