Técnico/a de Servicio Técnico - Zona Sur de España (Área de Valencia)

We are looking for a Technical Service Technician to join our Equipment & Instrument Services team in Spain. This home-based role will be responsible for supporting customers across Southern Spain, providing installation, maintenance, qualification, troubleshooting, repair, and technical support for a broad range of laboratory and scientific equipment.

The successful candidate will be based in Valencia or the surrounding area and will manage customer sites across the South of Spain, including Valencia, Alicante, Castellón, Murcia, Sevilla, and surrounding regions.

This position requires approximately 50% travel, including regular overnight stays.

• →Preparation and installation of equipment, including electrical connections, tubing connections, and software configuration.
• →Preventive maintenance, qualification, and calibration activities.
• →Troubleshooting and repair of equipment failures.
• →Telephone and remote technical support for customers.
• →Customer training on equipment operation and best practices.
• →Administrative management of technical support activities.
• →Spare parts, stock, and exchange control.
• →Ordering and management of spare parts and materials.

• →Ensure timely and effective responses to customer needs.
• →Build and maintain strong relationships with customers across the assigned territory.
• →Deliver technical support throughout the equipment lifecycle, from installation through preventive maintenance and repair.
• →Monitor maintenance contracts and ensure compliance with agreed service levels.
• →Verify customer understanding and effective application of training provided.
• →Maintain accurate service documentation and reporting.
• →Resolve incidents in accordance with ISO standards and established procedures.
• →Follow technical service processes, safety requirements, and risk prevention measures.
• →Ensure compliance with health, safety, environmental, and vehicle-use regulations.
• →Support continuous improvement initiatives and implementation of new policies.
• →Identify service opportunities and communicate customer needs to internal stakeholders.
• →Demonstrate a strong customer-oriented and commercial mindset while maintaining a primary technical focus.

• Technical qualification in Electronics, Electrical Engineering, Electromechanics, Biomedical Engineering, Industrial Maintenance, or a related field.
• Minimum 3-5 years of experience in a field service, maintenance, or technical service role.
• Experience with installation, maintenance, troubleshooting, and repair of technical or laboratory equipment.
• Strong customer-facing and communication skills.
• Ability to work independently and manage a large territory autonomously.
• Commercial awareness and ability to identify customer service opportunities.
• Fluent Spanish (written and spoken).
• Working knowledge of English for technical documentation, training, and communication with international teams.
• Willingness to travel extensively throughout the assigned territory.

• Experience servicing laboratory, scientific, pharmaceutical, or medical equipment.
• Experience with equipment qualification, calibration, or validation activities.
• Knowledge of refrigeration systems, incubators, centrifuges, autoclaves, spectrophotometers, HPLC systems, or similar laboratory equipment.
• Experience working with pharmaceutical, biotech, academic, or industrial laboratory customers.

• Knowledge of SAP C4C (Cloud for Customer) or similar CRM/Field Service Management systems is preferred.

• Customer-focused approach
• Strong troubleshooting and problem-solving skills
• Independent and self-motivated
• Trustworthy and reliable
• Excellent communication skills
• Ability to build long-term customer relationships
• Strong organizational and territory management skills

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.