Associate I, Client Relations Associate

Manage the daily servicing needs for an assigned customer portfolio in order to support the Advisory team in identifying customer needs and delivering solutions.   Maintain the new customer onboarding service model and standards.

Anticipate customer needs, recognize opportunities and recommend appropriate Wealth Management support and services to the primary Advisor.

Prepare and maintain appropriate documentation for transactions ensuring completeness and accuracy. Follow through on the submission of documents to ensure timely and accurate completion of submissions.

Monitor all account activity by reviewing and validating daily transactions. Support the documentation of all client contacts, written and verbal to confirm client discussions and actions.

Monitor portfolio of accounts, notify Advisor of outstanding balances and anticipated cash needs.

Coordinate with Advisors to schedule and facilitate client reviews, with awareness of the administrative risk associated with account administration.

Assist Advisors with the financial planning process, including data collection and entry.

Monitor and resolve outstanding client account and service items in collaboration with Advisors.

Meet regularly with Advisors to review portfolio of accounts and coordinate administrative actions necessary to provide an exceptional delivery of customer service. 

Apply functional and technical knowledge to solve a customer’s basic to complex problem using sound analytical thought to exercise judgment and identify innovative solutions.  

Engage internal or external resources when necessary to serve a customer’s more complex needs.

Properly execute transactions in a timely manner.

Assist Advisors with the planning, coordination and execution of marketing plan and client touchpoints.

Exhibit professional behavior and promote positive and collaborative working relationships.
 

Understand and comply with bank policy, laws, and FINRA / SEC regulations, and the bank's BSA/AML Program, as applicable to all job duties.

• Bachelor’s degree in Business Administration or related field or equivalent experience.
• 1-3+ years of experience in the investment or financial services industry.
• Working knowledge of all standard concepts and procedures with area of expertise.
• Excellent orientation to detail. Able to review documents or information with accuracy for errors or omissions.
• Ability to deliver clear, articulate and concise messages, both verbally and orally.
• Ability to create written documentation in various formats and styles to meet the needs of the audience. Demonstrated proficiency in writing and able to develop presentation, documents or standard reports that are clear and understood.
• Ability to identify problems, research underlying contributing factors and evaluate appropriate solutions.
• Ability to identify areas where efficiency and process improvement are needed.
• Ability to work collaboratively and cohesively within a team environment.
• Ability to listen attentively to customer’s needs to best deliver a comprehensive solution for the customer.
• Understands and contributes to intended customer experience of helpful, easy and personal.

Additional Qualifications Preferred:

• FINRA Series 7 and 66 (or Series 63 & 65) registrations.
• State Life, Accident & Health and Variable Contract insurance licenses.
• Certifications or degrees such as a AWMA, CRPC, FPQP, or ability to earn accreditation

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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