IT Support Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a full-time IT Support Specialist to support the DMI IT Helpdesk team.

• →Windows Server administration.
• →Windows 11 install, upgrade, and administration.
• →Apple Mac install, upgrade, and administration.
• →Experience with Microsoft 365 administration, including Entra ID, SharePoint Online, Exchange Online, and Intune.
• →Good troubleshooting / problem solving skills.
• →Understanding of TCP/IP protocol suite and tools, troubleshooting LAN connectivity issues and print sharing issues.
• →Perform Active Directory troubleshooting and support.
• →Provide Level I and Level II helpdesk support to end users to resolve technical issues, as well as perform routine tasks such as backup/restore of user data, server reboots, user and group administration, simple software installation, etc.
• →Use ticketing system to document symptoms and status information as well as assign an applicable priority.
• →Ensure IT equipment is properly maintained.
• →Setup laptops, workstations, running cables, configure and connecting monitors, mice, and other peripherals.
• →Perform regular inventories of in-house IT equipment.
• →Provide support to maintain the health and availability of the Windows platforms.
• →Good oral and written communication skills and the ability to work in a local and remote user environment.
• →Manage, maintain, build, and troubleshoot employee laptops.
• →Manage, maintain, and troubleshoot printers

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• Windows Server Administration
• Windows Active Directory Administration
• Apple Mac Administration
• Microsoft 365 Portal Administration
• Ability to provide excellent customer service
• Endpoint Support & Troubleshooting
• Must be proficient in reading, writing, and speaking English

• CompTIA A+ Certification
• CompTIA A+ Network Certification
• CompTIA Security+ Certification