Operations Program Manager - Revenue Cycle

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

This role will support the development and implementation of strategic initiatives in support of City of Hope’s enterprise Revenue Cycle operations.

Strategic Program Management

The position will be responsible for managing the operational performance of assigned programs. This position will:

• Develop and monitor key performance metrics
• Develop and implement plans to achieve specified targets in Revenue Cycle operations and service line support
• Coordinate and manage operational activities to improve Revenue Cycle integration, efficiency and analytics associated with City of Hope’s Revenue Cycle programs and facilities
• Routinely report on performance to Enterprise Revenue Cycle Operations
• Develop and maintain the budget, timeline, and implementation plan

Strategic Project Management

The position will partner with Revenue Cycle Operations leadership to identify and prioritize strategic projects to be undertaken each quarter. This position will:

• Directly lead the management of strategic initiatives and support services integration initiatives from inception to implementation
• Serve as a liaison between Patient Access, Clinical Operations, Managed Care, Business Development, Finance, Enterprise Business Intelligence, Transformation Office, and operational leads to ensure objectives are achieved
• Create and execute project plans, timelines, and budgets
• Manage daily tasks associated with implementation of initiatives
• Establish routine reporting and templates to be used across Support Operations.

As a successful candidate, you will: 

• Lead all project management aspects of assigned initiatives
• Acts as a liaison with end users to determine scope of project requirements, available budget, and required project timeframe.
• Develops draft project scope, schedule and budgetary estimate.  Presents to end user and other responsible parties for approval.
• Administrates pre-project activities, project implementation, performance and reporting, including adherence to project scope, financial targets, adherence to schedule and post-implementation review
• Performs quality assurance inspections to ensure project specifications are met.
• Monitors activity schedules, changes to schedules, their causes and budget impact. Communicates project status and facilitates communication between all parties involved on project
• Defines and implements appropriate controls to ensure all benefits of projects are realized, as well as post-implementation monitoring of relevant financial/performance metrics and service level agreements.

Your qualifications should include: 

• Bachelor’s Degree, Public Health, or Business Administration.
• 3 additional years of experience plus the minimum experience requirement may substitute for minimum education.
• Two years of experience working in property management, healthcare or hospital operations.
• Preferably:  Master’s Degree preferred.  Hospital and/or ambulatory operations; project management.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

• Apply only through our official website or trusted partner platforms.
• City of Hope will never request payment or fees at any stage of the hiring process.
• We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
• All communications will come from official @coh.org email addresses.
• Interviews are conducted only through approved, professional channels.
• Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
• If you receive any suspicious communication, please report it to careers@coh.org.