Segmentation Analyst

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Segmentation Analyst is responsible for providing support with data driven analytics and research that drives profitable growth of Paymode.  The Segmentation Analyst provides data to help the broader Paymode team develop best practice processes for vendor enrollment campaigns, target products and database imports. Daily tasks may include, but are not limited to, accountability for accuracy in validating information, meeting critical deadlines, and other necessary services to ensure a high level of data accuracy and customer satisfaction. 

Individuals are encouraged to think creatively, identify and address nuances, and make routine decisions.  This is a great opportunity within a growing area of our business!

• Provide support with Paymode requests received from the Bottomline sales team and channel partners
• Complete business analysis, facilitates customer data exchange and vendor list management through communication with multiple teams
• Track and perform vendor analysis for potential Paymode customers
• Review data to identify trends and opportunities within the network to drive revenue
• Assist in developing and documenting new/modified processes and standards as the business and products evolve
• Work collaboratively with internal teams to determine successful campaigning process as well as providing planning and follow-up with external and internal resources pre/post implementation
• Ability to work in a fast-paced team environment while balancing multiple priorities
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Able to test system enhancements
• Assist with training new hires

• 1+ year of experience in a research/analyst role is preferred
• Proficient with Excel (an Excel exercise is a part of the interviewing process)
• Comfortable with Salesforce 1.0 or 2.0
• Excellent attention to detail, organizational, and problem-solving skills
• Excellent written and oral communication, and interpersonal skills
• Ability to balance multiple priorities
• The ability to work independently as well as part of the team
• Experience or ability to demonstrate focus on customers 
• Associate’s or Bachelor’s degree in Communication, Management Information Systems, Business Administration Accounting, Finance, Data Analysis or equivalent experience