Remote Experience Specialist - Part Time

United States·Jacksonmid

DesignExperience Specialist

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Quick Summary

Requirements Summary

8:30am-5:30pm Saturdays: 8:45am-1:00pm What You'll Do Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs) Assist members with deposits, withdrawals, transfer

Technical Tools

DesignExperience Specialist

Every member has a story. Join a team that's dedicated to helping people write their next chapter.

TRUE Community Credit Union is looking for two Part-Time Remote Experience Specialist to join our team. If you enjoy helping people, solving problems, and creating meaningful experiences through technology, we'd love to meet you.

As a Remote Experience Specialist, you'll serve as the first point of contact for members across multiple remote channels. You'll assist with transactions, answer questions, provide financial guidance, and help members confidently navigate digital banking tools. Every interaction is an opportunity to build trust, strengthen relationships, and make a positive impact.

Pay & Benefits

$19.35 - $22.76 per hour based on experience beyond the requirements of the role and geographic location
In addition to competitive pay, part-time team members are eligible for Paid Time Off, 12 Paid Holidays, 401(k), Pension, Tuition Reimbursement, Gym Reimbursement, Employee Assistance Program (EAP)

Schedule

Up to 26-29 hours a week

Monday and Friday: 8:30am-5:30pm
Saturdays: 8:45am-1:00pm

What You'll Do

Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)
Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries
Resolve member concerns with professionalism, empathy, and urgency
Educate members on digital banking services and self-service tools
Promote confidence and adoption of new technology solutions
Identify opportunities to improve members' financial well-being through products and services that meet their needs
Build strong relationships while navigating multiple systems and processes
Collaborate with team members and participate in ongoing training and development

What We're Looking For

High school diploma or GED required
1-2 years of customer service experience required
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Comfort using technology and navigating multiple systems simultaneously
Basic personal finance knowledge

Preferred Qualifications

Previous financial institution experience
Bilingual in Spanish, Arabic, or another language

Why TRUE?

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. Whether your background is in banking, retail banking, sales, customer service, cash handling, financial services, or relationship management, you'll find opportunities to grow your career while making a meaningful difference every day.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location & Eligibility

Where is the job

Jackson, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $40,248–$47,341 a year; 26% below the $58,844 median for Experience Specialist jobs on Jobera (54 salaries).
Who can apply: United States
Posted: Today
Employer: has 12 open jobs on Jobera.