Seasonal Ski Lodge Associate, Notchview

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts’ premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 85,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org. 

The Ski Lodge Associate is a part-time (28hrs/week max.), seasonal position based at Notchview Reservation in Windsor, MA. Notchview is the largest property owned by The Trustees and offers over 25 miles of recreational trails. In the winter, Notchview hosts a Community Nordic Skiing program; including groomed ski trails, basic amenities offered at the Budd Visitor Center, ski rentals, and limited public programming partnerships.

As a Seasonal Ski Lodge Associate, you are a front-line visitor services position contributing the ski lodge’s daily functions. The Ski Lodge Associate will report directly to the Stewardship Team Leader and will be directed on daily tasks and responsibilities by the Lodge Manager. Hours and term of this seasonal position is subject to weather conditions, but the season is likely to run from late November through early March.

This includes but is not limited to: day ticket & membership sales, daily lodge cleaning, managing fires in the wood stove, answering visitor questions regarding Notchview’s ski conditions and trails, assisting visitors, and ski/snowshoe rental equipment transactions. The Notchview Ski Center Associate demonstrates excellent customer service skills, a willingness to be flexible, can multi-task, and is enthusiastic about the outdoors while promoting the mission of The Trustees. The Ski Center Associate is also expected to protect visitor safety by explaining and enforcing rules and regulations and assist with emergencies. Hours are dependent on weather conditions. 

• Conduct visitor relations and counter sales of tickets, memberships, ski rentals.   

• Assist visitors with ski/snowshoe rentals.   

• Operate a computerized point of sale system.   

• Assist with set-up and daily maintenance of Lodge. Including, but not limited to opening and closing of facilities, cleaning and stocking of bathrooms and public spaces, managing wood fire heat sources, shoveling and salt/sand public access areas around the lodge, ski rental area clean-up.    

• Read daily ski report to be able to answer questions regarding ski/snow conditions.  

• Monitor radio communications with grooming staff and ski patrol.   

• Maintain simple café area.    

• As time allows and as needed, support stewardship operations in maintenance of trails and entrance areas.  

• Other duties as assigned with or without accommodation.  

This is a seasonal, nonexempt position [28 hours per week] reporting directly to Ski Lodge Manager.  

Required: 

• Able to interact with visitors and handle tactfully a variety of customer service scenarios with professionalism and care.   

• Comfortable using a computerized sales system, able to handle cash register sales and reconcile daily accounts in a fast-paced and busy atmosphere.   

• Must have reliable transportation for winter travel to the work location.   

• Must be able to lift upwards of 40 pounds. 

Preferred: 

• Interest/experience in cross-country skiing is highly desirable, but not required.   

• Current CPR and basic first aid certification desirable.   

• Current authorization to work in the United States – a candidate must have such authorization by first day of employment. 

• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy. 

• A satisfactory criminal background (CORI) check. 

• Must be available to work weekends and holidays, particularly when snow is on the ground. Hours may be reduced depending on snow and weather conditions. 

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at people@thetrustees.org.