Assistant Manager, Trainer (GETB)

The role involves supporting and managing end-to-end administrative processes from pre-training activities to record keeping, encompassing the full ecosystem of training administration. It also includes assisting with training delivery and contributing to module design and development on a project or initiative basis.

Key responsibilities:

• Assist in the scheduling and logistics of training sessions, including room bookings, materials preparation, and communication with participants

• Maintain training records and databases to ensure accurate tracking of attendance, feedback, and certifications

• Support the development of training materials and resources, ensuring they are current and relevant as squad member or working team member

• Collaborate with learning specialists and subject matter experts to deliver (minimum 10 hours per month), design and develop as well as gather feedback and improve training content

• Help evaluate training effectiveness through surveys and assessments, providing insights for continuous improvement

• Participate as agency training email respondent on rotational basis

• Lead the CPD management and reporting ecosystem to internal and external stakeholders on regular basis (eg. monthly, quarterly and/or annually)

• Support Premier Agent logistics (from imparting knowledge to specific exercise needed) and the completion of the program

• Support office management, CFF review, Training Needs Analysis and other pertinent areas, tasks or subject matters for the betterment of the department and organisation

• Bachelor's degree in human resources, education, or a related field

• Previous experience in an administrative or training support role as well as familiarity with learning management system and training software

• Proficient in using Microsoft Office applications for documentation, presentations, and data management

• Strong interpersonal skills with the ability to build relationships across various levels of the organization

• Experience in basic understanding of Learning Management Systems (LMS) for tracking and reporting training activities

• Proactive attitude with a willingness to take initiative and support team goals

• Ability to learn and adapt to new software and tools quickly

• Ability to step up as trainer to deliver assigned program or replacement exercise

• Ability to work in a fast-paced environment and manage multiple priorities

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.