Manager, People Ops & Automation

United StatesRemotemid

Other

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Quick Summary

Key Responsibilities

Lead with foresight, not hindsight. Use Jira, Workday, ticketing trends, service-level data, employee experience signals, and capacity data to anticipate where the organization will need to simplify,

Requirements Summary

7+ years of experience in People Ope

Technical Tools

Other

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

Responsibilities

~1 min read

→Lead with foresight, not hindsight. Use Jira, Workday, ticketing trends, service-level data, employee experience signals, and capacity data to anticipate where the organization will need to simplify, standardize, automate, or redesign work before issues surface as escalations.
→Build and scale AI-powered service delivery. Support the optimization of knowledge management, case management, employee lifecycle workflows, embedding generative AI and automation wherever it improves speed, accuracy, and employee experience, while preserving the right level of human judgment, oversight, and compliance.
→Act as a strategic advisor across the People function. Serve as a trusted partner to our Centers of Excellence, ensuring HR functions operate as one connected system aligned to business priorities, not a set of disconnected processes.
→Turn ambiguity into operating clarity. Translate complex, cross-functional needs into process maps, requirements, success metrics, operating procedures, and launch plans that route work to the right tier whether automated, self-service, or human-supported.
→Lead and develop a team, modeling how to use data and AI as a daily decision-making tool, not a side project.
→Drive measurable outcomes. Continuously tie process and automation investments back to efficiency gains, cost, risk reduction, and employee experience improvements.

Requirements

~2 min read

7+ years of experience in People Operations, HR program management, operations strategy, process improvement, HR technology, or a related field, including complex cross-functional portfolio leadership.
A demonstrated track record of using AI and automation to redesign operational workflows at scale in a global organization, not just piloting tools, but embedding them into how work gets done.
Strong program management fundamentals: prioritization, governance, dependency management, executive communication, and the ability to drive delivery through ambiguity.
Experience partnering with HR technology teams on requirements, testing, data quality, controls, and change adoption for Workday, Jira, or similar platforms.
Data-driven, systems level thinker who connects operational metrics to investment decisions, employee experience, risk, and business outcomes.
Excellent communication, judgment, and discretion with sensitive employee and business information.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$185,915—$195,700 USD

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

About this job

Pay per year: $185,915–$195,700 a year; 180% above the $68,076 median for Other jobs on Jobera (131,167 salaries).
Who can apply: United States
Posted: Today
Employer: has 251 open jobs on Jobera in 13 countries.