Operations Program Associate

ABOUT THE TEAM

WeightWatchers for Business, the enterprise facing brand of WeightWatchers, delivers the value of WeightWatchers directly to employers and health plans. Our programs offer all of the benefits of WeightWatchers, packaged as population health benefits. The solution starts with WeightWatchers’s award winning app and provides access to various levels of coaching while providing state-of-the-art integration, reporting and marketing support to enterprises.

WHAT YOU'LL DO

The Operations Program Associate is responsible for overseeing partner programs inclusive of  managing cross-functional implementations, and ensuring successful implementation of system integrations, processes, operational solutions and post launch services. This role acts as the central liaison between partners, technical teams, operations,  marketing, leadership and other matrix partners to coordinate timelines, manage deliverables, and drive initiatives from initiation through completion.  Post implementation operational management is also essential to this role.  

The ideal candidate combines strong external facing presence and strong implementation management skills with experience coordinating technical integrations, partner onboarding, and operational execution in a fast-paced  environment.

• Lead multiple implementations simultaneously from planning through execution and post-launch support; external and internal implementations
• Develop execution plans, timelines, milestones, and implementation strategies
• Monitor implementation progress, risks, dependencies, and deliverables
• Facilitate implementation meetings and provide regular status updates to stakeholders
• Ensure implementations are completed on time, within scope, and aligned with business objectives

• Coordinate system integrations between clients/partners, vendors, and internal platforms
• Serve as the primary point of contact for integration-related communication internally and externally 
• Gather and document business and technical requirements where appropriate
• Collaborate with technical teams on data mapping, testing, troubleshooting, and deployment
• Craft client and member use cases to support and test the integration model/s

• Build and maintain strong relationships with clients/partners and internal stakeholders
• Manage implementation expectations and communicate project updates proactively
• Partner with matrix teams across the organization (i.e. Commercial, Operations, Product, IT, Finance, Marketing and Customer Success teams)
• Address operational escalations and drive issue resolution effectively

• Identify opportunities to improve workflows, implementation processes, and communication
• Create and maintain SOPs, initiative  documentation, and integration guides
• Support operational scalability through process standardization
• Track KPIs related to project delivery, client satisfaction, and integration performance

WHO YOU ARE

• Bachelor’s degree in Business, Information Systems, Operations, or related field preferred
• 3–5+ years of experience in project management, implementation, integrations, or operations
• Experience managing  client implementations and system integrations
• Strong understanding of project management methodologies and lifecycle management
• Excellent organizational, analytical, and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Experience with CRM, ERP, or project management platforms such as HubSpot, Jira,  or Smartsheet preferred
• Familiarity with APIs, data mapping, EDI, or system connectivity concepts is a plus

At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind:

• Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address. 
• Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.
• Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf.
• Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.

Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww