Director of Student Success

• Provide leadership for the development, coordination, management, and growth of the Ivy Cares Office and its programs and services.
• Identify the needs of student populations and align Ivy Cares goals, operations, and services accordingly.
• Develop and implement programs, services, and initiatives that address basic needs and other barriers that may interfere with student success, persistence, and completion.
• Coordinate campus programming that increases student access to resources and raises awareness of student needs and the impact of poverty, food insecurity, housing instability, transportation, childcare, mental health, trauma, and other external factors on academic success and persistence.
• Develop strategies to increase awareness and utilization of Ivy Cares programs and resources among students and employees.
• Facilitate student access to and use of campus and community resources through referrals, individualized support, case management, outreach, and follow-up.
• Maintain accurate, confidential student records in accordance with FERPA, College policies, and applicable requirements.

• Lead the development, coordination, implementation, and assessment of student success initiatives that promote engagement, retention, persistence, and completion.
• Develop and implement programs, services, and outreach strategies that support at-risk student populations and address barriers to student engagement, persistence, and completion.
• Develop and coordinate First-Year Experience programming and other initiatives that support student transition, connection, belonging, and academic success.

• Supervise assigned staff and student employees, establish clear expectations, assign responsibilities, and monitor performance and service delivery.
• Conduct performance evaluations, provide ongoing feedback and coaching, and support professional development and employee accountability.
• Develop staffing plans and workflows that ensure effective program delivery, appropriate service coverage, and responsible use of personnel.

• Collaborate with academic and student affairs departments to identify student needs, coordinate support, and develop integrated student success initiatives.
• Develop and maintain partnerships with community organizations, social service agencies, schools, foundations, employers, and other stakeholders.
• Represent the College in community meetings, events, and initiatives related to student success, student retention, and basic needs support.

• Establish and monitor program goals, participation measures, retention indicators, referral outcomes, and other key performance metrics.
• Analyze institutional data, student feedback, and program outcomes to evaluate effectiveness, identify emerging needs, and guide improvements.
• Prepare reports and recommendations for supervisors and campus stakeholders regarding program effectiveness, student needs, resource allocation, and opportunities for improvement.

• Develop and monitor program budgets, allocate approved resources, and ensure responsible use of College funds.
• Identify grant and funding opportunities and collaborate with College partners on proposals, implementation, and reporting.
• Maintain accurate program, budget, staffing, and partnership records.

• → Serve on the AWARE/Behavioral Intervention Team and other relevant campus and College-wide committees.
• →Collaborate with campus partners to identify students of concern and coordinate appropriate support and referrals.
• →Promote awareness and utilization of campus programs, services, and resources that support student achievement.
• →Foster a collaborative, student-centered team culture focused on service, accountability, continuous improvement, and student outcomes.
• →Perform other related duties as assigned.  

Hiring Range:

• →This role is budgeted between $55,000 and $65,000 per year based on experience and qualifications.

Work Hours:  

• →Typical business work hours, occasional evenings and weekends may be required for special events.

•  Bachelor’s degree in student personnel, counseling, higher education, social work, public administration, nonprofit management, or a related field.
• Three to five years of progressively responsible experience in higher education, student affairs, student support, social services, nonprofit management, or a related field.
• Experience developing, managing, or assessing programs that promote student success, participant engagement, retention, or access to support services in higher education, nonprofit, or other mission-driven organizations.
• Experience supervising employees or student staff, providing performance feedback, and coordinating team responsibilities.
• Experience collecting, analyzing, and using data or assessment results to evaluate program effectiveness, identify participant needs, and guide program improvements and decision-making.
• Experience managing multiple projects, leading teams, and building collaborative partnerships.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to exercise independent judgment, take initiative, and manage competing priorities.
• Proficiency with Microsoft Office and maintaining confidential records.
• Commitment to inclusion and supporting a diverse student population.
• Flexibility to attend meetings and events outside normal working hours as needed.    

•  Master’s degree in student personnel, counseling, higher education, social work, public administration, nonprofit management, or a related field.
• Community college experience.
• Experience with basic-needs support, emergency aid, case management, or wraparound services.
• Experience with early-alert systems, at-risk student populations, retention, persistence, and completion initiatives.
• Experience developing or coordinating First-Year Experience programming.
• Experience supervising professional staff, student employees, or interns.
• Experience with grant writing, funding proposals, and resource development.
• Experience developing community partnerships.
• Experience with program assessment, data analysis, and continuous improvement.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)