Experienced Veterinary Assistant/Receptionist

• A true dual-role position combining veterinary assisting and client service
• Cross-training across multiple areas of the hospital
• Hands-on opportunities to strengthen both clinical and reception skills
• A growing, progressive veterinary hospital
• A collaborative, team-based approach to patient and client care
• Opportunities to learn from veterinarians, technicians, assistants, receptionists, and hospital leadership
• A supportive environment where team members can develop new skills and grow professionally
• The chance to contribute meaningfully to both the client and patient experience

Your day may take you from the front desk to the clinical floor and back again. You’ll work collaboratively with the entire hospital team to provide a smooth, compassionate experience for our patients and clients.

• Assist veterinarians and veterinary technicians during wellness and sick-patient appointments
• Obtain accurate patient histories and communicate relevant information to the medical team
• Safely and compassionately handle and restrain patients
• Prepare exam rooms for appointments and procedures
• Assist with basic laboratory tasks within your training and responsibilities
• Support patient care and treatments as directed by the medical team
• Maintain clean, organized, and properly stocked clinical areas
• Help keep patient care and hospital workflow efficient throughout the day

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and assist clients with questions and requests
• Schedule and coordinate appointments
• Check clients and patients in and out of the hospital
• Process payments accurately and efficiently
• Maintain accurate client and patient information
• Communicate clearly and compassionately with pet owners
• Coordinate communication between clients and the medical team
• Help create a positive and organized client experience from arrival through checkout

• Float between reception and clinical areas based on hospital workflow and team needs
• Communicate effectively when transitioning between client-service and clinical responsibilities
• Work collaboratively with veterinarians, technicians, assistants, receptionists, and hospital leadership
• Jump in where needed to support teammates, patients, and clients
• Contribute to an efficient, positive, and team-focused hospital culture

The right person for this position enjoys variety and understands that helping the hospital succeed sometimes means changing gears throughout the day. You’re just as comfortable providing compassionate client service as you are rolling up your sleeves to support patient care.

You’ll bring:

• Previous veterinary assistant or veterinary reception experience is preferred
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• The ability to multitask and shift priorities in a fast-paced environment
• Comfort moving between front-desk responsibilities and hands-on patient-care support
• Compassionate and professional client service skills
• Confidence working with pets and their families
• A dependable, adaptable, and team-focused approach
• A positive attitude and willingness to jump in wherever needed
• A desire to learn, develop new skills, and grow professionally
• A genuine passion for helping pets and the people who love them

Why limit yourself to one side of the hospital when you can build skills across both?

At Burlington Veterinary Center, cross-training gives you the opportunity to develop beyond a single role. You’ll work directly with clients and patients, collaborate with different members of the veterinary team, and gain experience that can help you continue growing your career.

You’ll also be part of a workplace that values flexibility, learning, and supporting one another. Whether the front desk needs another set of hands or the clinical team needs support with a patient, everyone contributes to keeping the day moving.

It’s a role with variety, purpose, and plenty of opportunities to keep learning.

At Burlington Veterinary Center, you won’t be limited to one side of the hospital. You’ll have the opportunity to connect with clients, support patients, collaborate with our medical team, and develop skills across multiple areas of veterinary medicine.

If you’re adaptable, compassionate, eager to learn, and enjoy a role where no two parts of the day look exactly the same, we’d love to meet you.

Diversity, equity, inclusion, and belonging are core values at Burlington Veterinary Center and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.