Manager Operational Readiness

As Manager Operational Readiness, you’ll lead the capability across Technology, bringing delivery, business and operational teams together to prepare new and changed services for successful transition. You’ll provide clear visibility of upcoming change while building a proactive, delivery-focused team.

About the role 
You’ll establish Operational Readiness as a trusted delivery partner and source of information about Technology change. From early planning through implementation and review, you’ll ensure impacts are understood, teams are prepared and operational ownership is clear.  

• Lead the Operational Readiness vision, strategy and roadmap. 
• Develop a capable team through coaching, clear direction and practical support. 
• Maintain visibility of the Technology change pipeline, impacts and readiness status. 
• Coordinate readiness plans, handovers, support models and transition activities. 
• Facilitate collaboration and communication across delivery and operational teams. 
• Support implementation, early-life support and post-implementation reviews, using outcomes and feedback to improve readiness practices. 
• Identify readiness risks, remove barriers and drive actions through to completion.  
• Proactively identify emerging change, readiness gaps and dependencies through delivery forums and stakeholder networks. 

About you 
You’re a proactive and people-focused leader who can turn complex Technology change into clear, practical actions. You build trusted relationships, communicate confidently and help teams take ownership of sustainable operational outcomes.  

• Demonstrated leadership in operational readiness, service transition or change implementation. 
• Experience leading delivery-focused teams across multiple concurrent initiatives. 
• Strong understanding of operational support, service ownership and transition practices. 
• Experience facilitating readiness workshops, handovers and go-live preparation. 
• Strong planning, stakeholder engagement and influencing capability. 
• Ability to translate complex change into clear impacts, responsibilities and actions.

Why join RACQ?  
RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us 

Why you’ll love working at RACQ 
At RACQ, we support your work, wellbeing and career through benefits that matter. 

• Free RACQ roadside assistance from day one 
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually. 
• Exclusive employee discounts 
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel. 
• Wellbeing that goes beyond the basics 
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance. 
• Flexibility that works for real life 
  Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both. 

Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits  

Ready to apply to do good stuff daily?

Successful candidates will be asked to complete background checks to progress their application. 

Adjustments & Support 
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to careers@racq.com.au for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process 

#LI-Hybrid