Transportation Lead Dispatcher

Do you have a passion for leading a team? Lead Dispatchers Wanted!

CTI, Inc. is looking for a motivated Lead Dispatcher to join our Marana team!

If you’re a strong leader who enjoys supporting others, staying organized, and thriving in a fast-paced, high-volume environment, this could be the opportunity for you!

As a Lead Dispatcher, you’ll play an important role in coordinating transportation, supporting daily operations, providing excellent customer service, and helping ensure the timely delivery of commodities.

Job Site Location: Marana, AZ Terminal

Swing Shift; unless specifies otherwise by management

Benefits:  

• Weekly pay
  
• Direct deposit
• Vacation, sick & holiday pay
• Medical, Dental, Vision, Life & Disability benefits
• Wellness Program
• 401(k) Match
  

Duties & Responsibilities: 

• Lead and support dispatchers by setting clear expectations, establishing shift goals, monitoring performance, and providing ongoing coaching and feedback.
• Conduct regular training discussions and cross-train dispatchers on applicable lanes, procedures, and operational responsibilities.
• Coordinate dispatcher schedules, lane assignments, and rotations to maintain effective coverage and workflow.
• Monitor daily dispatch operations, including preloads, yard activity, equipment availability, and truck/trailer movement.
• Monitor driver activity, delivery times, logs, and on-time performance to support operational efficiency and compliance with company and DOT requirements.
• Review dispatcher calls and address customer concerns or service issues in a timely and professional manner.
• Monitor and audit railcar activity and other customer-specific transportation requirements to ensure accurate tracking and service.
• Partner with management on employee performance, training needs, disciplinary matters, performance reviews, and recommendations for employee development.
• Place customer orders and coordinate loading and delivery of commodities.
• Craft precise time schedules to meet shipping dates and ensure on-time deliveries.
• Work alongside an amazing team to plan and schedule qualified drivers for loads.
• Cross-training in each dispatch division
• Navigate unforeseen challenges like a pro and keep everything on track.
• Be the key link in communication with drivers, managers, and customers fostering a seamless workflow.
  
• Collaborate with our Maintenance Department to keep the equipment in tip-top shape.
  
• Maintain a safe working environment by following company safety rules and regulations
• Other duties as assigned

Desired Qualifications & Experience:

• Minimum of one (1) year of Dispatch experience required, preferably in the transportation, logistics, or trucking industry 
• Minimum of one (1) year of customer service experience required
  
• Area knowledge of Arizona & New Mexico.
• Self-motivated with an unstoppable drive for success.
• A natural talent for organization and multitasking.
• Stellar communication skills that keep everyone in the loop.
• Thrives in a fast-paced and dynamic environment.
• Ability to master new programs quickly.
• Excellent analytical, and problem-solving skills
  
• Ability to read, write, and interpret documents in English, such as safety rules and regulations, operating and maintenance instructions, and procedure manuals.
• Ability to communicate information in verbal and written form, as well as the ability to listen to, and understand information conveyed verbally or in writing.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to divide with 10s and 100s; ability to perform mathematical functions using units of American money and weight measurement, volume, and distance.
  
• While performing the duties of this position, an employee is regularly required to sit, use hands and fingers, see, hear, and speak.
• While performing the duties of this position, an employee may occasionally be exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals or substances.
• Bilingual English/Spanish preferred.

Education:

• High School diploma or equivalent preferred.

Destination Success:

When you're with us, there's no limit to your growth! We provide a supportive environment that empowers you to flourish in your career. Join our family and fuel your ambition with opportunities and rewards.

Job description is available upon request.

Compensation practices are subject to Company policy and may be adjusted based on business and operational needs.

CTI, Inc. is an Equal Opportunity Employer. CTI promotes a drug/alcohol-free work environment through the use of mandatory pre-employment and ongoing random testing. Company policy could disqualify an applicant who has certain criminal history from employment in particular positions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. To request an accommodation, please contact our Human Resources office.