ERP - Employee Engagement & Training Lead

Boeing Global Services focuses on delivering critical services to ensure operational readiness of our customers and warfighters around the globe. The BGS Government Services Enterprise Resource Planning (ERP) Transformation organization is looking for an experienced project management professional to join our Change Management team as ERP Employee Engagement Training Lead. This position can be located in Berkeley, MO., Dallas, TX., Mesa, AZ., or Philadelphia, PA. We will initiate a step-change improvement in the way that we support our customers through the adoption of SAP’s S4/HANA ERP system.

In this exciting role, you will help our ERP team engage with business and functional process teams to ensure business needs are captured and understood while supporting those business and functional teams with relevant learning and training content to ensure future ERP business processes are adopted effectively. You will lead the planning of training resource development, training delivery to end-users, and ensure proficient use of the SAP system to support our implementation schedule.

This role will leverage available training & build new learning resources tailored to different job roles for Boeing teams that will apply the necessary lessons as they adapt to the new ERP system and processes. To accomplish these activities, you will collaborate with training content providers to manage the creation of robust training curriculum that will be delivered to our functional teams and stakeholders. This multi-year sustained business improvement effort is an opportunity to directly contribute to successfully establishing ERP tools and processes configured to meet BGS Government Services’ needs.

As the Employee Engagement & Training Lead within the Change Management team, you will play an active role in developing training content and engagement plans, communicating with both internal and external stakeholders on impending changes to business processes, as well as organizing user acceptance criteria to ensure the business’ operational capability is maintained throughout implementation. In addition, you will interface with functional subject matter experts and collaborate with IT & ERP Systems Integrators to design and create optimized processes that utilize ERP best practices to realize maximum benefits of SAP’s S4/HANA capabilities throughout the business’ functional teams that adopt this new system.

• →Participate in Fit‑to‑Standard workshops with process owners and stakeholders
• →Define & develop detailed training & engagement plans for internal functional leadership’s familiarization along with Boeing’s end-user community for effective ERP adoption. Training content could include step-by-step process maps, guided walkthroughs, change summarizations, etc
• →Create user acceptance criteria & training content that supports effective, efficient cutover to S4/HANA while maintaining business continuity
• →Capture feedback & capability gaps identified by the functional super-users & testing community to be incorporated into the final system configuration where necessary
• →Collaborate with other ERP Core team colleagues to maintain adherence to internal KPI’s & governance guidance
• →Participate in testing, go-live activities, and post-implementation support to ensure overall success of ERP deployments

• Experience creating effective, actionable training content for end users
• Experience leading or managing multiple cross-functional teams without direct authority
• Experience briefing to Executive & Senior levels of Leadership
• Demonstrated ability to build relationships and rapport with functional stakeholders

• 7+ years of experience in project/program management, including Boeing’s Program Management Best Practices (PMBP), Agile Project Management, or experience as a Scrum Master

• Experience with ERP implementation (SAP preferred)

• Experience developing updated command media, business processes, and/or process improvement initiatives

• E-Verify (English)
• E-Verify (Spanish)

• Right to Work (English)
• Right to Work (Spanish)