Sr Director, Product Management - Supply Chain

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 35,000 crew members who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every crew member believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

POSITION SUMMARY: 

The Senior Director of Product Management, Supply Chain is accountable for defining and driving the product strategy, roadmap, execution, and value realization for technology capabilities that enable Five Below’s distribution, transportation, warehouse, global trade, fulfillment, and supply chain analytics operations.

This leader owns a multi-year portfolio spanning transportation management, warehouse management, yard and labor workflows, global trade, supply chain data and reporting, AI-enabled optimization, and the technical platforms that keep these capabilities secure, stable, and supportable. The role partners closely with Supply Chain leadership to prioritize outcomes, sequence investments, manage capacity and dependencies, and translate operational needs into scalable products and measurable business value. 

The Senior Director will lead the modernization of critical supply chain technology platforms and the delivery of data-, analytics-, and AI-enabled capabilities that improve visibility, planning, and operational decision-making. This leader will balance strategic transformation with day-to-day product accountability for uptime, performance, support, risk management, and continuous improvement across a geographically distributed supply chain network.

Job Responsibilities:

1. Supply Chain Product Strategy and Roadmap

• Define and own the multi-year product vision, roadmap, investment strategy, and value framework for Supply Chain Technology.

• Partner with Supply Chain executives and operational leaders to understand business priorities, pain points, decision workflows, and desired outcomes across transportation, distribution, fulfillment, global trade, and analytics.

• Translate business strategy into clear products, capabilities, measurable outcomes, and sequencing decisions.

• Lead roadmap prioritization across transformation initiatives, business capabilities, technical debt, operational stability, vendor commitments, and team capacity.

• Anticipate changes in retail, logistics, distribution, and supply chain technology to ensure products can evolve with the business.

• Establish transparent decision-making for scope, dependencies, tradeoffs, risks, funding, and resource allocation.

2. Supply Chain Platform Modernization

• Direct the product strategy for TMS modernization and rollout, including business process alignment, integrations, readiness, adoption, and post-launch value realization.

• Lead the product strategy for WMS modernization across e-commerce and retail distribution operations, including discovery, target capabilities, configuration and integration, pilot learning, rollout sequencing, and site readiness.

• Maintain executive visibility into the platform modernization critical path, including vendor constraints, shared dependencies, delivery risks, and mitigation options.

• Ensure modernization programs deliver operationally viable solutions—not only technical implementations—through process design, change enablement, training, adoption, and benefits tracking.

• Partner with Engineering, Enterprise Architecture, Infrastructure, Security, and Operations to ensure platforms are scalable, secure, resilient, observable, and supportable.

3. Business Capability and AI Delivery

• Build and maintain a prioritized portfolio of business capabilities that improves supply chain efficiency, service, cost, flexibility, and risk management.

• Partner with Data, Analytics, and AI teams to deliver supply chain data, analytics, and AI platforms that provide trusted visibility into performance, issues, and opportunities.

• Shape and prioritize supply chain AI use cases for optimization, planning, capacity, labor workflows, exception management, and operational decision support.

• Establish clear processes for validating assumptions, interpreting outputs, agreeing on actionable recommendations, and measuring adoption and business impact.

• Establish value hypotheses, adoption measures, success metrics, and outcome tracking for each major capability and AI use case.

• Promote responsible, explainable, governed, and human-centered use of AI in operational workflows.

4. Product Operating Model and Delivery Excellence

• Lead and develop a team of product managers responsible for discovery, prioritization, requirements, delivery, adoption, and value realization.

• Establish clear product management standards for vision, roadmaps, customer discovery, OKRs or success metrics, acceptance criteria, release planning, and lifecycle management.

• Guide multiple agile and cross-functional delivery teams to deliver business value frequently and predictably.

• Coach product managers to create high-quality stories, clarify outcomes, manage dependencies, and stay engaged with business partners throughout delivery.

• Create an operating rhythm for intake, prioritization, roadmap reviews, quarterly planning, risk escalation, product health, and value measurement.

• Ensure project estimates and roadmaps account for keep-the-lights-on work, problem management, incident response, and ongoing platform support.

5. Stakeholder, Vendor, and Risk Leadership

• Build trusted partnerships with Supply Chain leadership, Merchandise, Distribution Center Operations, Transportation, Global Trade, Finance, Stores, e-commerce, Data and AI, Engineering, Security, and Enterprise Architecture.

• Proactively identify opportunities and recommend practical, technology-enabled solutions that address stakeholder needs, remove operational friction, and advance business outcomes.

• Communicate complex technology, operational, and risk issues in simple, timely, and decision-oriented ways.

• Manage strategic vendors and implementation partners, holding them accountable for delivery quality, performance, support, cost, and business outcomes.

• Lead build-versus-buy evaluations, vendor selection, contract input, implementation governance, and total-cost-of-ownership decisions.

• Maintain executive-level visibility into critical dependencies, including shared data, integration, location master, platform, vendor, and site-readiness dependencies.

• Ensure critical incidents, product health issues, and business-impacting technology risks are escalated, resolved, and converted into durable improvements.

6. Team Leadership and Culture

• Cultivate a culture of accountability, autonomy, recognition, learning, customer empathy, and continuous improvement.

• Develop product leaders who can operate effectively from strategic planning through operational detail.

• Champion user-centered design and high adoption by grounding decisions in the experience of distribution center associates, transportation teams, global trade users, supply chain analysts, and business leaders.

• Create an environment where teams test assumptions learn quickly, communicate openly, and make decisions based on data and business value.

Qualifications:

• 12+ years of progressive experience in product management, supply chain technology, logistics technology, or related technology leadership roles, with 5+ years leading product teams at enterprise scale.

• Proven experience defining strategy and delivering products across warehouse management, transportation management, distribution, fulfillment, logistics, or global trade.

• Strong understanding of retail supply chain operations, including distribution centers, e-commerce fulfillment, retail replenishment, yard operations, carrier management, cross-docking, labor workflows, and transportation networks.

• Experience leading large-scale packaged software implementations and custom application development in an Agile and DevOps environment.

• Demonstrated experience with technologies such as:

• Warehouse Management Systems and comparable enterprise warehouse platforms.

• Transportation Management Systems, carrier connectivity, and logistics rate or network management.

• Yard Management Systems and distribution center operational workflows.

• Global Trade Management, customs, HTS classification, tariff and duty, and PGA compliance.

• Supply chain data platforms, CDC, streaming data, operational reporting, and operational visibility.

• AI, optimization, prescriptive analytics, or agentic capabilities applied to supply chain operations.

• Integrations, APIs, EDI, master data, observability, security, and platform lifecycle management.

• Experience managing complex, multi-year roadmaps with shared teams, competing priorities, hard deadlines, and significant business or operational risk.

• Strong vendor-management experience, including implementation partners and enterprise software providers.

• Proven ability to establish product governance, operating models, prioritization mechanisms, and measurable value realization.

• Executive communication skills, with the ability to influence senior leaders and align stakeholders across a matrixed organization.

• Empathic, hands-on leadership style with the ability to move between strategic context and operational detail.

• Strong analytical, problem-solving, planning, and decision-making skills.

• Bachelor’s degree in Information Technology, Computer Science, Business, Supply Chain, or a related field preferred; equivalent experience considered.

Success in This Role:

• Deliver a sequenced, value-based Supply Chain Technology roadmap aligned to Supply Chain priorities and organizational capacity.

• Modernize transportation and warehouse platforms while protecting operational continuity and managing critical deadline and vendor risks.

• Improve supply chain visibility, decision quality, productivity, service, cost, and compliance through data, AI, and operational products.

• Build an accountable, high-performing product organization that partners effectively with Engineering and the business.

• Establish durable product, platform, and vendor practices that make supply chain technology easier to operate, scale, and improve.

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

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