Manager, Analytics, Revenue, and Software Development

Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

• →Provide integrated oversight and leadership for analytics, billing and software applications and the analysts who support those applications
• →Responsible for system support, upgrades and optimizations of all applications that fall under the Analytics, Revenue, and Software Development portfolio
• →Oversee the delivery of reports, dashboards, extracts and data feeds to member hospitals, ensuring data accuracy, timeliness and quality
• →Oversee Hospital Billing support and optimization, including charge capture, claims, remittance and month-end processes, in partnership with hospital finance leaders
• →Oversee the region's participation in Epic Cosmos, including data submission, data quality, governance of access and use, and promoting its use for research, benchmarking and quality improvement across member hospitals
• →Oversee the design, development, testing, deployment and support of custom software applications and integrations, including Epic FHIR and API based solutions
• →Oversee the development and operation of the regional advanced data platform on Microsoft Fabric, including lakehouse and data model design, data pipelines, integration of Clarity and Caboodle data, and Power BI semantic models and reporting
• →Ensure software development follows sound practices for the software development lifecycle, source control, code review, security, testing and documentation
• →Support mandatory and external reporting requirements (e.g. Ontario Health, CIHI, MIS) and related data quality processes
• →Participate in the regional governance, supporting the Data & AI Governance bodies and Revenue Cycle committees
• →Manage escalations and communications from stakeholders to allow for faster and more effective decision-making
• →Act as an advocate for end users ensuring systems meet business and end user needs and promote adoption of analytics, decision support tools and the Microsoft Fabric data platform
• →Guide application and development teams to prioritize between new requests, optimization and maintenance activities
• →Manage, lead and support staffing and capacity planning in order to best meet service levels and manage budget/costs
• →Manage vendor relationships and escalate challenges as required
• →Escalate potential work stream related operational risks to the Director, Data & Analytics and help develop and execute mitigation strategies
• →Ensure compliance with any requirements from Change Advisory Board
• →Additional duties as required
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• Undergraduate Degree in Health Informatics, Computer Science, Software Engineering, Information Sciences, Business, Finance or related discipline
• Master's Degree (preferred)
• ITIL Certification (preferred)
• Minimum 5 years progressive management experience
• Knowledge and experience with health care IT systems, data and analytics processes
• Minimum 7 years of experience with Clinical Information Systems, Electronic Medical Records, health care analytics, software development or revenue cycle operations
• Experience with data warehousing, SQL, reporting tools and data governance standards and practices
• Experience leading software development teams, including agile delivery, DevOps and the software development lifecycle
• Experience with hospital billing and revenue cycle workflows
• Knowledge of interoperability standards (e.g. HL7, FHIR) and APIs
• Knowledge of applicable legislation (e.g. PHIPA, FIPPA)
• Previous leadership experience in health care or hospital settings
• Experience managing multidisciplinary teams of 10-20 individuals
• Project Management experience
• Experience with Epic or an Epic Certification (Cogito, Clarity, Caboodle or Resolute HB) or experience with Epic Cosmos is an asset but not mandatory
• Experience with Microsoft Fabric, Power BI, Azure or similar cloud data platforms is an asset
• Some travel will be required to the 1371 Neilson Regional Office and to Central East hospitals

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Enhance Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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