General Manager | Southeast

The General Manager is responsible for the financial performance, daily management, and continued growth of The Hatch Group’s Florida operation, based at our Orlando office. This position owns the Florida office’s profit and loss statement and leads the people, processes, and resources necessary to deliver safe, profitable work and a consistent customer experience.

In addition to overseeing the Florida office, the General Manager provides strategic operational leadership throughout the southeastern United States, including Florida, Georgia, Louisiana, Mississippi, South Carolina, and North Carolina. Working closely with executive leadership and local teams, this person will strengthen operating standards, identify growth opportunities, coordinate resources, and support expansion across the region.

This role requires a leader who is comfortable managing daily office and field operations while maintaining accountability for financial results, employee performance, customer relationships, and long-term business planning.

• Own the Florida's P&L, including revenue, gross margin, operating expenses, and profitability.

• Help Finance in the development of annual operating budgets, financial forecasts, and business plans in collaboration with executive leadership and Finance.

• Review financial results regularly, explain budget variances, and implement corrective actions when performance falls below expectations.

• Monitor job costs, labor productivity, overtime, material usage, equipment expenses, and subcontractor spending.

• Partner with Sales and Estimating to evaluate pricing, project scope, capacity, contract terms, and anticipated margins before accepting work.

• Work with Finance to support timely billing, accurate change orders, collections, and resolution of customer payment disputes.

• Evaluate staffing, equipment, and capital investment needs and submit recommendations supported by operational and financial analysis.

• Manage purchasing and spending within established budgets and approval authority.

• Lead the day-to-day operation of the Orlando office, ensuring clear priorities, appropriate staffing, and timely follow-through.

• Coordinate estimating, scheduling, project management, field operations, and administrative support.

• Ensure crews, equipment, materials, vendors, and subcontractors are available to meet project commitments.

• Monitor project schedules, production, quality, and profitability, addressing delays and operational issues promptly.

• Conduct regular jobsite visits and operational reviews to assess progress, reinforce expectations, and support field leadership.

• Ensure project scope, customer commitments, and approved changes are clearly communicated to the teams performing the work.

• Establish consistent procedures for project handoffs, documentation, customer updates, and closeout.

• Resolve escalated operational and customer concerns.

• Directly manage Florida office personnel and assigned operational leaders.

• Establish clear responsibilities, performance expectations, and accountability across the team.

• Conduct regular staff meetings, individual check-ins, coaching conversations, and performance reviews.

• Partner with Human Resources on recruiting, onboarding, training, workforce planning, and employee relations.

• Assess organizational needs and recommend staffing changes as the business grows.

• Ensure timely review and approval of employee time and consistent application of company policies.

• Develop managers and identify employees who can assume additional responsibility.

• Promote a professional, collaborative workplace that emphasizes punctuality, communication, respect, and solutions.

• Reinforce a unified company culture across locations and business entities.

• Develop and execute regional operating plans with executive leadership for the six-state Southeast territory.

• Evaluate new markets, customer opportunities, and service expansion based on operational capacity, expected returns, and execution risk.

• Work with local and regional leaders to establish consistent operating standards and performance reporting.

• Coordinate staffing, equipment, vendors, and other resources across markets as authorized.

• Partner with Sales and executive leadership to pursue profitable work and strengthen key customer relationships.

• Build relationships with customers, subcontractors, suppliers, and industry partners throughout the region.

• Support operational due diligence, integration, and onboarding of acquisitions or new locations when assigned.

• Provide leadership with recommendations on regional priorities, investment needs, and barriers to growth.

• Reinforce safe work practices and ensure operational leaders address unsafe conditions promptly.

• Work with company safety resources to support training, incident reporting, investigations, and corrective actions.

• Coordinate with fleet and maintenance personnel to maintain equipment readiness and minimize avoidable downtime.

• Ensure vehicles and equipment are appropriately assigned, maintained, and used.

• Work with qualified internal and external resources to maintain applicable licensing, insurance, permitting, and operating requirements.

• Coordinate hurricane preparedness, severe weather response, and business continuity planning.

• Escalate significant safety, contractual, customer, and financial risks to executive leadership.

• Ensure consistent use of OneCrew, HubSpot, QuickBooks Online, Ramp, and company HR and timekeeping systems.

• Hold teams accountable for timely and accurate estimates, work orders, job records, field actuals, and project closeout information.

• Use financial and operational reporting to identify problems, track improvements, and guide decisions.

• Provide executive leadership with regular updates on profitability, backlog, staffing, project performance, customer concerns, and regional initiatives.

• Improve processes that create unnecessary delays, duplicate work, or unreliable information.

• At least 10 years of progressive experience in construction, paving, civil construction, pavement preservation, facility services, or a closely related industry.

• At least 5 years of experience leading managers or multidisciplinary teams.

• Demonstrated ownership of a branch, division, or business unit P&L.

• Strong understanding of budgeting, forecasting, job costing, margin management, and expense control.

• Experience managing both office and field personnel.

• Ability to coordinate labor, equipment, subcontractors, and multiple concurrent projects.

• Proven ability to improve operational performance and hold teams accountable.

• Strong customer relationship, communication, coaching, and problem-solving skills.

• Ability to interpret financial and operational reports and translate findings into action.

• Valid driver’s license and ability to meet company driving requirements.

• Ability to work from the Orlando office and travel throughout the assigned territory.

• Experience overseeing operations across multiple locations or states.

• Established knowledge of Southeast construction or facility services markets.

• Experience supporting acquisitions, integrations, or new market expansion.

• Bachelor’s degree in business, construction management, engineering, or a related field, or equivalent practical experience.

• Experience with OneCrew, HubSpot, QuickBooks Online, Ramp, or comparable systems.

This position is based at The Hatch Group’s Orlando office and requires regular interaction with office personnel, field teams, customers, and vendors. Regional travel, including overnight travel, is required as business needs dictate. Availability outside normal office hours is expected for critical operational matters, weather events, and customer needs. Travel is required about 15% of the time.