Senior Analyst, Product Development

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Senior Analyst on the Pharmacy Services Automation and Campaign Execution team, you will support the development, delivery, and operational support of technology-enabled solutions that improve patient outcomes, enhance operational efficiency, and drive business value. This role partners with business, product, analytics, and IT teams to help identify opportunities, gather requirements, support project execution, and analyze results across a diverse portfolio of pharmacy services initiatives.

The Pharmacy Services Technology Enablement team supports a broad range of capabilities, including analytics and reporting, campaign technology platforms, patient communication solutions, and technology delivery. In this role, you will contribute to initiatives from planning through implementation, helping ensure successful execution and measurable business outcomes.

• Support the development and implementation of pharmacy programs, products, and technology-enabled solutions by partnering with business and IT teams to gather requirements and document business needs
• Assist with activities across the Product Development Lifecycle, including requirements gathering, testing, implementation, and post-launch support
• Coordinate and support multiple projects simultaneously, tracking timelines, risks, dependencies, and action items
• Collaborate with product, operations, analytics, and technology teams to support solution design, issue resolution, and successful delivery of business objectives
• Support key technology platforms and capabilities, including campaign management and patient engagement solutions
• Create and maintain business documentation, process flows, test plans, training materials, and stakeholder communications
• Assist in patient and prescriber outreach campaign onboarding or modifications and targeting file management
• Support production defects via triage and in collaboration with cross functional teams
• Analyze business processes and identify opportunities for technology enhancements and operational efficiencies
• Partner with stakeholders to gather feedback, evaluate opportunities, and support continuous improvement initiatives

The ideal candidate combines pharmacy operations knowledge, strong analytical skills, and technology experience. They are detail-oriented, collaborative, and capable of translating business needs into actionable requirements while supporting technology initiatives from concept through implementation.

Success in this role requires strong analytical thinking, effective communication, attention to detail, and the ability to manage multiple priorities. The successful candidate will effectively partner across teams, provide actionable insights, and contribute to the successful delivery of technology solutions that improve patient and business outcomes.

• 1-2 years of experience in pharmacy operations, healthcare technology, business analysis, project coordination, product support, or a related field
• Understanding of retail, mail order, specialty, or PBM pharmacy workflows and operational processes
• Experience working with pharmacy systems, applications, or technology platforms
• Strong analytical and problem-solving skills
• Experience gathering and documenting business requirements
• Ability to manage multiple assignments and meet deadlines in a fast-paced environment
• Strong verbal and written communication skills
• Experience creating business documentation, process maps, training materials, and presentations
• Ability to work collaboratively with cross-functional teams
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word
• Ability to work East Coast hours

• Experience supporting healthcare, pharmacy, or technology-related projects
• SQL experience
• Knowledge of CVS Pharmacy, Caremark, Specialty, or related healthcare systems
• Experience with business analysis, requirements management, or process improvement methodologies
• Experience developing reports and analyzing operational or performance data
• Familiarity with project management tools and processes
• Strong organizational skills with the ability to prioritize work effectively
• Experience supporting patient engagement or patient communication programs
• Demonstrated critical thinking and problem-solving abilities
• Experience working with cross-functional teams in a matrixed organization
• Ability to identify process improvement opportunities and recommend practical solutions

• Bachelor's degree required

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.