IT Business Systems Analyst

Responsibilities include:

• Confer with clients to determine the business needs and requirements.

• Collaborate with delivery team members to deliver quality outcomes to business partners.

• Consult with management to ensure agreement on system principles.
• Analyzes business processes.
• Document existing business processes and proposed modified business processes.
• Documents appropriate business rules, policies, and standards.
• Communicates with applications developers about the business requirements and to develop business process solutions.
• Strategizes with end users and application developers to find software application solutions to business needs.
• Acts as applications developers’ primary point of contact to answer (or follow-up on) workflow and design related questions and issues.
• Analyzes business system operation/function solutions for feasibility.
• Documents business system operation/functions and proposed changes/modifications.
• Develops system specification.
• Participates in system analysis and design.
• Builds data test files.
• Performs system testing.
• Supports business UAT efforts.
• Provide technical instruction/assistance on how to use automated applications.
• Investigates reported system malfunctions and document findings.

• Associates degree or higher in Business, Human Services or Computer Science. Two years' experience working in health and human services delivery or system development or support.
• Previous experience working in Medicaid, Economic Assistance, Developmental Disabilities or Protection and Safety/Child Welfare. 

Knowledge of: Principles and processes involved in business and organization planning, coordination and execution; computers; specification development and writing. A working knowledge of the following tools: Microsoft Outlook, Microsoft Office Word, Microsoft Office Excel, Microsoft Office Visio and SharePoint.

Skill in: Explanatory writing; facilitating meetings; information gathering; reading comprehension; active listening, conducting research and self-study. 

Ability to: Communicate information to others with strong verbal and written communication skills; utilize computer applications; systematically analyze data or information; think logically; recognize and identify problems and their sources, apply general rules to specific problems to come up with logical answers; document/record information; organize, plan and prioritize multiple assignments; be able to work well in a collaborative team environment and have exceptional collaborative skills; be a self-starter and self-motivated.