Accounts Receivable Collections Coordinator

The Accounts Receivable Collections Coordinator will manage a high-value portfolio of more than 300 customer accounts, including complex national and enterprise relationships. The role focuses on reducing overdue balances, accelerating cash collections, and maintaining accurate accounts receivable records. You will take ownership of a portfolio containing over $2 million in past-due balances and approximately $2 million in active receivables. Working closely with customers and internal teams, you will investigate payment delays, resolve billing disputes, and remove obstacles to timely payment. This position requires strong analytical skills, commercial collections expertise, and the ability to manage a high-volume workload independently. It offers an opportunity to make a direct impact on cash flow while building positive customer relationships in a collaborative environment.

The ideal candidate will have substantial commercial accounts receivable and B2B collections experience, with a proven ability to manage large portfolios and resolve complex payment issues. The following qualifications and skills are required:

• At least 5 years of experience in accounts receivable and commercial collections.

• Strong B2B collections experience, including managing enterprise or national customer accounts.

• Proven experience handling large customer portfolios and high-value receivables.

• Hands-on experience reviewing and managing accounts receivable aging reports.

• Demonstrated ability to resolve invoice disputes, billing discrepancies, deductions, short payments, and payment delays.

• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP, XLOOKUP, data analysis, and reporting.

• Experience with ERP systems such as Lawson, Oracle, SAP, or comparable platforms. Lawson experience is preferred.

• Familiarity with collections or account management systems.

• Ability to work independently and effectively in a high-volume environment.

• Strong analytical, problem-solving, and organisational skills.

• Excellent written and verbal communication skills, with the ability to present account status, timelines, and collection strategies to leadership.

• Strong customer service orientation and the ability to build productive relationships with internal and external stakeholders.

• Attention to detail, effective follow-up, and accurate documentation skills.

• Comfort navigating multiple systems, managing competing priorities, and handling escalations.

• Experience with Radius and ServiceNow.

• Associate degree in Accounting, Finance, Business Administration, or a related field. An equivalent combination of education, training, and relevant experience will also be considered.

• Experience owning large-dollar accounts receivable portfolios and resolving complex enterprise account issues.

• A collaborative, team-oriented approach and the ability to work effectively across departments.