Access Coordinator III - WISL

• High School, GED, or formal educational equivalent
• Three years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
• Good communication skills, basic proficiency with computers (preferably MS Office), excellent telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills.
• Knowledge of basic medical terminology is required.

• Bachelor Degree

• Coordinate complex patient scheduling, registration, and admission processes.
• Verify insurance eligibility, benefits, referrals, and prior authorizations.
• Resolve escalated patient access issues and registration discrepancies.
• Ensure accuracy of patient demographic, financial, and insurance information.
• Provide guidance, training, and support to Access Coordinators and other team members.
• Monitor workflows to ensure efficient patient throughput and timely service delivery.
• Communicate with patients, providers, clinical departments, and insurance representatives.
• Assist with identifying workflow improvements and implementing best practices.
• Ensure compliance with HIPAA, organizational policies, and regulatory requirements.
• Support departmental goals related to patient satisfaction, operational efficiency, and revenue cycle management.

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.