Patient Relations Specialist (Labor Pool)

• →Responds to patient concerns and collaborates with managers, directors, and VPs to assure patient satisfaction
• →Mediates between physicians, patients, and family members to maintain a high level of communication to assure customer and staff satisfaction. Acts as an information and collaboration resource for both staff and families.
• →Oversight of all concerns entered into Electronic Health Record database; responds to safety concerns and reports them to safety manager; committee participation focused on overseeing quality and safety standards as required by DNV. Participation in reoccurring safety meetings. Timely closure of open events related to complaints and grievances.
• →Prepares department budget and provides oversight; mediates to prevent litigation by working with customers to resolve their issues; service recovery
• →Responsible for conducting monthly HIPAA audits and HIPAA investigations as needed. Participates in education efforts to ensure best practice in patient privacy
• →Participates in professional activities, in-service programs, and committee assignments to enhance personal, professional, and institutional advancement. Provides educational presentations to community groups and agencies

• Bachelors Degree, (Required)

• Previous experience in healthcare navigation and patient advocacy (Preferred)

• Notary - Secretary of the Commonwealth within 1 Year (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.