Admin Coordinator III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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Responsibilities:

• Serves as a department point of contact for assigned functions by answering phones, monitoring shared inboxes, routing inquiries, and distributing notices; supports dissemination of Patient Experience and ICARE materials to URMC staff, and provides general office backup including assistance with payroll, billing, reimbursements, inventory, and mailing systems as needed.

• Coordinates and manages Patient and Family Member entry into the UR Stars recognition program for the medical center; independently responds to report requests, data inquiries, and program-related questions with minimal oversight.

• Manages calendars; schedules meetings; coordinates logistics; prepares and edits documents, presentations, and reports; and handles correspondence including email, mail, and phone communications while maintaining document organization and confidentiality.

• Assists with planning and execution of departmental projects and events, including Patient Experience, ICARE, and recognition-related activities, completing associated administrative and logistical tasks.

• Serves as a primary departmental point of contact between the Department of Patient Experience and ICARE Commitment and external vendors, including those supporting recognition badges, badge pulls, and administrative materials; coordinates orders, timelines, and issue resolution.

• Provides departmental proofreading and quality review of documents and print materials; frequently composes and types correspondence; takes minutes and maintains records for departmental and cross-functional committees as assigned.

• Modifies and records data, runs pre-built reports, and organizes information to support departmental initiatives; maintains a working knowledge of departmental databases, policies, workflows, and institutional norms.
• Other duties as assigned.

• High School diploma required
• 2 years of relevant experience required
• or equivalent combination of education and experience

• Microsoft Outlook, Word, and Excel required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.