Patient Service Representative

Unity Hospitalmid

Patient Access RepresentativeHealthcare Non-Clinical

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Quick Summary

Key Responsibilities

LICENSES / CERTIFICATIONS: PHYSICAL

Requirements Summary

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs.

Technical Tools

Patient Access RepresentativeHealthcare Non-Clinical

As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.

7:00 AM to 3:00 PM and 3:00 PM to 11:00 PM

Friendly, warm, inviting disposition
Exceptional communication skills and professional behavior
Ability to multitask and prioritize commitments

Responsibilities

~1 min read

→Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
→Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
→Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records

Requirements

~1 min read

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

$16.75 - $18.92

Rochester

14626

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Location & Eligibility

Where is the job

Unity Hospital

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: ≈ $34,840–$39,354 a year; 22% below the $47,389 median for Patient Access Representative jobs on Jobera (728 salaries).
Posted: 3 days ago
Employer: has 604 open jobs on Jobera.