Switchboard Operator

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.   

• →Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
• →General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

• Two (2) years customer service experience, preferably in a fast-paced environment setting
• Demonstrated compassion, empathy and customer service skills
• Strong verbal and written communication skills, including excellent diction and articulation
• Ability to multitask and work under rigorous pressure
• Proficient in use of computers; must be able to type a minimum of 35 wpm

• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.