Head Golf Professional

Head Golf Professional

• Direct daily golf shop and outside services operations, maintaining consistent guest service standards.
• Oversee tee time reservations, check-in, pace of play, course utilization, and daily procedures.
• Monitor demand and tee sheet inventory; recommend opportunities to improve utilization and revenue.
• Stay ahead of upcoming events, staffing needs, customer concerns, and operational challenges.
• Resolve routine customer and operational issues independently and within club policy.
• Ensure assignments and operational projects are finished accurately and on time.
• Oversee the operations of a first-class practice facility
• Assist with the marketing and promotion programs such as the Annual Pass program and Golf Vantage

• Supervise, schedule, train, and develop golf shop and guest services employees.
• Set clear performance and customer service expectations and consistently reinforce accountability.
• Coach employees, address performance issues, and anticipate staffing needs.
• Promote teamwork, effective communication, and a culture of ownership.
• Develop all staff for future advancement

• Plan and execute golf tournaments, outings, leagues, and events from preparation through follow-up.
• Manage registration, pairings, formats, course setup, scoring, prizes, results, and event communication.
• Coordinate event staffing and logistics with the Director of Golf and other departments.
• Recommend enhancements to programming and opportunities to grow participation.

• Maintain retail presentation, merchandising standards, and product availability at Victory.
• Assist with receiving, inventory control, replenishment, and merchandise management.
• Monitor retail results and coordinate seasonal and purchasing needs with retail leadership and the Director of Golf.

• Oversee cart preparation, staging, rotation, cleanliness, charging, and storage.
• Coordinate preventive maintenance, repairs, and operational safety standards.
• Ensure cart readiness for high-volume days and events and maintain accountability for equipment and supplies.

• Own routine customer, vendor, and internal correspondence; respond promptly and professionally.
• Set priorities, meet deadlines, and close outstanding items without repeated reminders.
• Maintain records and assist with performance reporting, labor control, and budget monitoring.
• Provide clear operational updates, meaningful recommendations, and timely escalations to the Director of Golf.
• Collaborate with Founders leadership to maintain consistent standards across both facilities.
• Conduct regular staff meetings for the purpose of informing, training and inspiring staff