Sports Grill Assistant Room Manager

The Sports Grill Assistant Manager (AGM) is responsible for assisting the Sports Grill GM with overseeing all aspects of the restaurant's operations, ensuring consistent, high-quality Guest experience, and helping to achieve financial goals on assigned shift. This includes managing teams, maintaining food quality and safety, handling Guest service, and driving revenue growth. The AGM collaborates with the General Manager and acts as a leader, mentor, and problem-solver, ensuring the smooth and profitable operation of the Sports Bar & Grill. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will report directly to the Sports Grill General Manager.

• Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
• Oversee the daily operations of both front and back of house, ensuring smooth service, and maintaining a clean and safe environment on assigned shifts.
• Responsible for recruiting, hiring, training, scheduling and evaluating Team Members, and fostering a positive work environment and motivating the team on assigned shift.
• Ensure exceptional Guest service, handle complaints effectively, and implement strategies to enhance Guest satisfaction and loyalty.
• Works with the General Manager to operate within budgets, controlling costs, and monitor inventory to optimize profitability.
• Ensure high quality food preparation, manage inventory, order supplies, and coordinate with the kitchen team.
• Ensure compliance with health and safety regulations, food handling standards, and other relevant laws and regulations.
• Assist the GM with creating and updating menus, potentially collaborating with Chefs on menu development and specials.
• Complete necessary paperwork, such as sales, inventory, and team attendance reports.
• Provide leadership, guidance, and mentorship to the team, fostering a culture of excellence and continuous improvement.
• Conduct group and individual training regarding policies and procedures on an ongoing basis.
• Assist the GM with setting daily, weekly, and monthly goals and opportunities and help lead the team to achieve the desired result.
• Hold daily pre-shift with Team Members to communicate pertinent information and to reiterate Guest service standards.
• Display and encourage teamwork in the department.
• Treat everyone with care, dignity, fairness, respect, and recognition of achievements.
• Other job-related duties as assigned.

• Comprehensive food, beer, spirits and wine knowledge required with some culinary background or experience preferred.
• Ability to lead and motivate a team, delegate tasks effectively, and resolve conflicts.
• Effective verbal and written communication skills for interacting with Team Members, Guests, and vendors.
• Ability to identify and resolve operational issues, handle Guest complaints, and make sound business decisions.
• Understanding health and safety regulations, proper food handling procedures, and hygiene standards.
• Ability to manage time effectively with minimal supervision.
• Commitment to providing exceptional Guest service and building Guest loyalty.

• High school diploma or GED required; college level coursework preferred.
• Minimum of two (2) years of supervisor or above experience in a full-service restaurant required; Assistant Manager and above experience preferred.
• Experience with fiscal accountability preferred.
• Prior experience in a high volume, fine dining and/or upscale restaurant is preferred.
• Current Food Handler Manager certification and RBS certificate required or ability to acquire one (employer will provide upon hire).
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
• Must be at least 21 years of age.

• All work is performed on site in Madera, CA.
• Requires manual dexterity to perform job related functions.
• Ability to stand for long periods of time or the duration of their shift.
• Ability to lift up to 50 lbs. with or without assistance.
• Ability to work various shifts including days, evenings, weekends and graveyard and holidays.

Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage.

• When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
• This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.