Director, Order to Cash (OTC) & Credit

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.

The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

The Director, Order to Cash (OTC) & Credit will report to the Senior Director, Shared Service Center in EMEA.  This role is responsible for strategically overseeing and optimizing the comprehensive order fulfillment and customer accounts receivable collection process.  This position is accountable for over $2Bn annually of order processing, invoicing, cash collections, credit and dispute management with our customers for the EMEA businesses of SCJ.

The Director will lead a team of 150 employees and contractors and directly manage 6 individuals: Customer Fulfillment European Domestic and SCJP Manager, Customer Fulfillment AMET Domestic and Export Manager, OTC Capability & Pricing Manager, 2x Credit & Collections European Managers, Credit & Collections MENAPT Manager.

The ultimate success being to drive transformative improvements in SCJ’s end-to-end Order to Cash process, fostering collaboration across the functions, our clients (Finance, Sales, CSC, Product Supply) and customers while protecting SCJ’s largest asset of Accounts Receivable. 

• →Full-time
• →Travel typically less than 5% -10%
• →Office work environment
• →Remote work available once a week for eligible employees

• Provide leadership and direction to the customer fulfillment team, focusing on mentoring, performance evaluations, and professional growth.
• Implement strategies to optimize order processing accuracy, efficiency, and timeliness.
• Track and analyze fulfillment and delivery KPIs to generate actionable insights that drive improvements.
• Build and nurture collaborative relationships with key customers and cross-functional teams, proactively resolving fulfillment challenges and aligning goals.
• Advocate for the customer within the organization, championing exceptional service and ensuring alignment with established processes.

• Minimize Days Sales Outstanding by creating efficient invoice and collection strategies and dispute management resolutions.
• Maintain clean customer ledgers and protect against invalid customer expenses.
• Manage Customer & Vendor bad debt risk via active credit limit authorizations, thorough credit reviews of new and existing customers/vendors, and active involvement with contracted credit service providers/trade credit groups.
• Actively manage SCJ’s high risk customer list and communicate to SCJ Leadership.
• Monthly KPI analyses and commentary to ensure broader commercial team awareness.
• Negotiate disputed payments, invalid deductions and payment terms with customers.
• Lead the bankruptcy process for customers that file for bankruptcy.

• Manage a Center of Excellence team to ensure Training, work instructions, new employee onboarding is in place and drives process efficiencies.
• Implement and automate OPEX and Lean projects to maintain efficiencies and effectiveness of the team.
• Manage SAP and OTC systems to improve capabilities and controls.  Lead and support commercial developments and BPT OTC enhancements and testing.
• Lead internal and external audits for controls, risk assessments, and financial accuracy.
• Ensure OTC KPI’s and Metrics are in place and generate actionable improvements.
• Deliver clear leadership through goal setting, individualized coaching, and comprehensive training initiatives.

• Bachelor’s degree in Finance/Accounting or Supply Chain
• Credit Management experience
• 15+ years of direct relevant experience and management of large teams

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.