Mobile Crisis Response Targeted Case Manager

ESSENTIAL JOB FUNCTIONS  

• Conducts and documents comprehensive assessment of client and/or client’s needs. 

• Participates in development of client’s service plan, consistent with assessment. 

• Arranges for delivery of needed services, as identified in assessment.  

• Assists client in accessing needed services through, for example, referrals or linkages. 

• Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs. 

• Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on their own behalf).  

• Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards. 

• Provides case consultation (i.e., consulting with service providers/collaterals in determining client’s status and progress). 

• Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.  

• Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.  

• Performs crisis assistance (i.e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services).  

• May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy.  

EDUCATION 

• Bachelor’s degree in social work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.  

EXPERIENCE 

• At least one (1) year of full-time employment experience post Bachelor’s working directly with adults or ACT (Assertive Community Treatment) population (with direct daily contact) in a human service setting. 

• No experience with relevant master’s degree. 

REQUIREMENTS 

• Completion of state-required case management/service coordination course within six months of date of employment.  

COMPANY OR PERSONAL VEHICLE USAGE:  ​Yes​ 

PHYSICAL DEMANDS 

• Position requires lifting of twenty pounds maximum, with frequent lifting and/or carrying of items weighing up to ten pounds or requires significant periods of walking or standing.  

• Exposure to threat of bodily harm from clients or families.  

• Normal tasks may involve exposure to blood, bodily fluids, or tissue.  

• May involve 24-hour on-call responsibilities.  

• Ability to work a flexible schedule including evenings and weekends.