Field Operations Support Assistant

Our associates celebrate lives. We celebrate our associates.

• →Greets guests and visitors, offering assistance when entering the building
• →Notifies staff members when appointments arrive and escorts guests to appropriate room
• →Answers routine questions associated with services, products, location directions, etc.
• →Immediately notifies and involves management with customer service and security issues
• →Receives deceased belongings from family and follows chain of custody procedures 
• →Answers, screens, and routes incoming calls to appropriate staff members 
• →Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.  May make coffee. 
• →Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• →Receives incoming mail and packages 
• →Maintains organized and current electronic and paper files and records, such as deeds and trust files
• →May perform light typing, proofreading, data entry or printing

• High School Diploma or equivalent

• Six months general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, copier 

• Working knowledge of MS Office Suite
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Position continually requires demonstrated poise, tact and diplomacy
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours