Head of Guest Relations - Cecconi's Mayfair, Central London

5A Burlington Gardens, London W1S 3EPexecutive

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Quick Summary

Overview

The Role… At Soho House, as the Head of Guest Relations for our restaurants, you are an ambassador for our business and a key point of contact for our most valuable customers.

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At Soho House, as the Head of Guest Relations for our restaurants, you are an ambassador for our business and a key point of contact for our most valuable customers. You will not be based exclusively on site, but you will be regularly present during the busiest periods, introduce your existing following, develop new regular guest and promote the restaurants within your wider network.

You will share your experience with the operational teams with a particular focus on training and development with the reception departments.

Weekly Pay
Team meal whilst on shift prepared by our chefs
Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rates
Private Health and Dental Care
Life Assurance
Day off on your birthday
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Responsibilities

~1 min read

→Promote key Soho House restaurants within current network and expand network with particular focus on the arts and creative industries.
→Utilise your black book to bring new regular clientele
→Use contacts within hotel concierge and influential movers
→Engage potential regular guests and curate a new following from occasional and one-off clientele
→Train the reception teams to better develop their own audience
→Promote Soho House membership within your network and, in particular, Soho One
→Help spot talent to bring to our teams and help train the art of "maitre d'ing" within reception departments
→Collate feedback and build a CRM from Open Table
→Host lunches and dinners when required
→Monitor reservations and brief teams on guest profile & background
→Monitor online reviews, providing feedback to the wider team to improve results
→Attend events and parties relevant to your role with a focus on developing a diverse, engaged network suitable for Soho House
→Help promote and develop DSTH and Kettner’s hotels, and be present when required for “SAG” guests and Soho One members
→Work closely with the events team and feed into our group wider events spaces

10 years plus in senior restaurant/hospitality e.g. Maître d’, Guest/Member Relations, Head of Reception etc.
Extensive existing network & contacts
Exceptional customer service & hospitality
Expertise in restaurant desk operations & hosting
Well-rounded knowledge of who’s who with particular focus on the arts and creative industries.
Awareness of industry trends and competition
Solid knowledge of food and beverage
Confident in contributing creative input