Family Care Specialist

Our associates celebrate lives. We celebrate our associates.

Family Care Specialist

• →Builds at-need charts
• →Verifies at-need files before sent for verification
• →Performs blind checks
• →Follows up with memorial renderings, processes and timelines
• →Notifies families when flowers are placed
• →Sets Arrangement Continuation Appointments
• →Designs memorials
• →Serves at-need cemetery families that currently own property
• →Sets follow-up visits at the at-need arrangement conference
• →Logs information for Family Service Counselors
• →Meets with funeral home at-need families

• High School diploma or equivalent

• Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)

• None

• Ability to communicate effectively with associates, contractor personnel and client families
• Ability to work productively with minimal supervision; achieves work objectives in a timely manner
• Ability to resolve routine problems promptly and effectively
• Ability to adapt to change in priorities