Billing Supervisor - Lanihuli Patient Service Center

Job Functions, Duties, Responsibilities and Position Qualifications:

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

Oversees the daily activities of one or more functional areas of the billing process ensuring accuracy, timeliness, and total customer/client satisfaction.  Resolves billing issues as necessary acting as a liaison between the company, insurance organizations, and customers. Supervises and schedules staff, monitoring performance in accordance with human resource guidelines. 

• High School Diploma or equivalent required. Bachelor's degree preferred.
• Medical coding (ICD-9) knowledge preferred.
• Five (5) or more years experience in one or more of the billing functions.
• Three (3) or more years of experience in medical office billing preferred.
• Experience and proficiency with accounting software, PC computers including word processing and spreadsheets, and 10-key calculators.
• Strong math, analytical, and data entry skills required.
• Strong and proven leadership, problem-solving, and decision-making skills required.
• Passes company drug testing program pre-hire and thereafter on a periodic and/or random basis.
• Excellent organizational skills.
• Excellent English communication (verbal and written) skills, including by telephone.
• Demonstrated and proven ability/experience in accomplishments in all of our five core values:

• Oversees the daily operations of one or more functional areas of the billing process ensuring accuracy, timeliness and total customer/client satisfaction.
• Ensures billing statements are processed and mailed in a timely manner ensuring accuracy.
• Ensures all correspondence, refunds, re-bills, payments, and collection activities are processed in a timely manner.
• Handles billing discrepancies to resolve billing issues and/or customer complaints in a timely manner.
• Monitors staff performance, completes and conducts periodic evaluations, counsels and disciplines staff as necessary in accordance with human resource guidelines.
• Maintains staff schedules, approves timesheets, approves and monitors PTO/vacations to ensure availability of staff necessary to effectively handle daily activities.
• Regularly trains team members and keeps them updated on any new policies/procedures and other information.
• Acts as liaison between company and insurance companies.
• Prepares various statistical reports/worksheets as required for internal/external purposes.
• Willing shares knowledge with others to effectively accomplish assigned tasks.
• Adheres to confidentiality, safety, compliance, and legal requirements.
• Maintains consistent and reliable attendance and complies with company guidelines on attendance.
• Performs other duties as assigned.

• Ability to perform arithmetic operations quickly and accurately.
• Ability to understand instructions, reason, and make judgments independently
• Ability to understand meaning of words, ideas associated with them, and their appropriate and effective use.
• Ability to perceive pertinent details in verbal and tabular material.
• Ability to handle multiple priorities.
• Ability to handle emergency or crisis situations.
• Ability to work independently and be self-motivated to accomplish responsibilities.

This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards.  Employees are expected only to access PHI when required to fulfill job duties.

In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third-largest pathology/laboratory medicine company with operations in eight countries. Sonic’s success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services. Learn more about our medical leadership, values, and foundation principles below.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.