16mo ago

Automotive Front Counter Customer Service

Mo-Columbia-mid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Greet customers warmly and assist them with their service needs. Manage front counter operations, including scheduling appointments and processing payments.

Requirements Summary

High school diploma or equivalent; customer service experience preferred.

Technical Tools

Customer SupportCustomer Service Representative

Benefits:

Employee discounts
Health insurance
Paid time off
Free food & snacks

About the Role:
Front Counter Customer Service representative, where you'll be the friendly face that welcomes our customers! This exciting role offers the chance to make a real difference in our customers' experiences while working in a fast-paced, team-oriented environment.

Responsibilities:

- Greet customers warmly and assist them with their service needs.
- Manage front counter operations, including scheduling appointments and processing payments.
- Provide information about services and promotions to enhance customer satisfaction.
- Handle customer inquiries and resolve issues promptly and professionally with management
- Maintain a clean and organized front counter area.
- Collaborate with team members to ensure smooth service delivery.
- Promote a positive and welcoming atmosphere for all customers.
Requirements:
- High school diploma or equivalent; customer service experience preferred.
- Must have a minimum of 1 Year of automotive parts knowledge or repair experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer skills for scheduling and payment processing.
- Reliable and punctual with a positive attitude.

About Us:
Midas of Columbia is a family owned business and has been serving the Columbia MO community for over 40 years, providing top-notch automotive services with a focus on customer satisfaction. Our customers love us for our reliable service and knowledgeable staff, and our employees appreciate the supportive work environment and opportunities for growth within the company.