Quality Manager, NZ

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• →Develop, implement, and manage the Quality System and strategy for the region, ensuring alignment with corporate quality objectives.
• →Lead on customer quality issues driving resolution through the root cause corrective action process and supply chain solution opportunities
• →Oversee the maintenance, improvement, and adherence to all Quality Standard Operating Procedures (SOPs) across the region.
• →Lead cross-functional teams and collaborate with management to establish and implement goals, objectives, policies, procedures, and systems related to the Quality System (e.g., ISO standards, Audit Programs, GCHS, Ops Portal).
• →Drive and manage quality-related projects that further the overall Quality strategy, ensuring operational excellence and regulatory compliance.
• →Provide visibility on key quality metrics, offering data-driven insights to improve performance and support decision-making.
• →Deliver comprehensive training to teams responsible for quality processes, ensuring a consistent understanding and application of quality principles.
• →Serve as a subject matter expert, advising on complex quality and compliance matters, and providing technical support for quality audits and regulatory compliance efforts.

Here is an opportunity to shape the future of quality at CHEP New Zealand, by building a culture of accountability and ownership that embeds quality into every aspect of our operations.

We're looking for a leader who can strengthen quality across the business, build trusted relationships and influence positive change to achieve better outcomes.

As part of the New Zealand Supply Chain Leadership Team, you'll lead CHEP New Zealand's quality strategy and Quality Management System across our end to end supply chain, partnering with Service Centres, logistics teams, suppliers, customers and key stakeholders.

This isn't a traditional Quality Manager role focused purely on audits and reporting. We're seeking someone who enjoys getting out on the floor, identifying opportunities for improvement, solving problems collaboratively, and influencing meaningful change across the business. You'll combine strong quality expertise with commercial awareness and a practical, hands on approach.

You will play a key role in lifting capability, creating clarity around expectations and building ownership for quality across the business.

You'll be responsible for:

• →Defining clear and practical quality standards and expectations
• →Providing visible leadership and translating strategy into action
• →Building credibility and influencing outcomes across the organisation
• →Developing strong partnerships with customers and key stakeholders
• →Maintaining high standards while supporting continuous improvement
• →Leading and improving CHEP New Zealand's Quality Management System
• →Driving quality performance across Service Centres, logistics and supply chain partners
• →Building capability and accountability across leaders and teams
• →Leading investigations, root cause analysis and improvement initiatives
• →Supporting audits, certification requirements and compliance activities

You'll be someone who:

• Brings energy, curiosity and a passion for improvement
• Is comfortable engaging people at all levels of the organisation
• Can influence without direct authority and create commitment to change
• Builds credibility and strong working relationships quickly
• Maintains high standards while working collaboratively with others
• Simplifies complex quality requirements and makes them practical
• Is equally comfortable developing strategy and solving operational issues
• Uses data and insight to drive meaningful improvement
  
  

You'll have experience leading quality, compliance and operational excellence within a complex operational or manufacturing environment. You'll also have experience improving quality systems, leading audits and investigations, and delivering results through collaboration.

A relevant tertiary qualification is preferred although not essential, with experience in supply chain, logistics, manufacturing or asset intensive operations highly regarded. Qualifications or experience in ISO 9001, Lead Auditor, HACCP, Six Sigma, Continuous Improvement or Operational Excellence would be advantageous.  

You’ll bring a practical, solutions focused approach with a willingness to roll up your sleeves and work closely with operational teams.

Success in this role will be measured by your ability to create clarity around what great quality looks like, strengthen capability and accountability, and help embed quality into the way we work every day.

If you're an experienced quality leader who combines technical credibility with influence, the ability to balance this alongside customer needs and operational demands, together with a passion for continuous improvement, we'd love to hear from you.

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