Customer Service Representative - Laboratory Billing

United States·Norfolkmid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertili

Technical Tools

Customer Support SpecialistCustomer

City/State

Norfolk, VA

Work Shift

First (Days)

Sentara Health is hiring a customer service representative to work full time days with the billing and client services department in the consolidated lab.

A customer service representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

High School education (required)

Medical Terminology (preferred)
Customer Service
Data Entry
Epic Beaker (preferred)

keywords: laboratory services, customer service

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

What We Offer

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Nice to Have

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Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Location & Eligibility

Where is the job

Norfolk, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $42,952–$64,022 a year; 45% above the $36,920 median for Customer Support Specialist jobs on Jobera (1,613 salaries).
Who can apply: United States
Posted: 2 days ago
Employer: has 2,176 open jobs on Jobera.