Community Manager

We are customer-obsessed to an unusual degree. When we had a major network outage, everyone, including recruiters, engineers, and marketers, got on the phone with customers. That’s not a policy. It’s just who we are.

What keeps us going is what we hear from our Community. Families tell us they used to wake up every morning with a knot in their stomach. They don’t anymore. They tell us our product changed their relationship with their parents, from anxious and fearful to present and connected. It’s genuinely important work, and we don’t take it lightly.

If that’s the kind of problem you want to spend the next few years on, one with real scale, real mission, real momentum, and a real Community of people behind it, we’d love to talk.

Aging in America is broken. Seniors are isolated. Their families are anxious in ways that go far beyond “I hope Mom’s alright.”

There are 55 million Americans over 65 living at home. Most of them, and most of their families, are navigating this alone. Community Phone is fixing that. We built a phone so simple it works out of the box, wrapped it with AI-powered check-in calls, and built a family app that turns daily dread into peace of mind.

It’s working. We’re well into 8-figure subscription ARR pacing to 9-figure, with 30,000+ families trusting us with something that matters deeply. We are called Community Phone for a reason, and that Community is real, warm, and growing. We’re now looking for the person who turns that quiet loyalty into a movement.

Building a community is a central part of our brand. We keep our customers connected: to their families and to the people who love and support them.

As our Community Manager, you own the network and energy of our Community.

Community Engagement — launch and own the customer newsletter and other touchpoints that make people feel part of something, not just billed by a vendor. 

Organic Social — own our organic social presence. Participate in and mobilize Facebook and Reddit communities around caregiving and senior safety. Own our organic Facebook and Instagram presences. Be obsessed with engagement, shares, and network growth. Figure out the puzzle of engaging a customer base that isn’t native to platforms like TikTok or Snapchat. 

Referrals — turn word-of-mouth into a machine. Our customers already recommend us; you make recommending us easy, rewarding, and constant. Own referral programs end-to-end.

• 3–5 years in community, social, or content marketing, with real ownership of a channel or program — not just posting.
• You are a relentless engine. You do a remarkable amount of work. You don’t get blocked. Your manager thinks, “Wow, how did they pull that off?” not “I wonder what they are up to.”
• You have proven opinions about how communities grow. You aren’t just writing out newsletters and clicking send. You’re fixated on the nature of our social network. Who are these customers? What makes them fall in love with something? How can we make that viral?
• Strong writer. You can turn our product into an emotional message that a 65-year-old’s daughter understands and wants to forward.
• A real feel for how things spread among people who are not young and not on TikTok. You can explain why something travels inside a 50+ or caregiver community.
• Enough hands-on design sense to make your own organic content look good without waiting on a designer.
• Analytical. You set goals, watch the numbers, and cut what isn’t working.
• Bonus: you’ve marketed to older adults, caregivers, or their families.

• More customers refer more friends, month over month.
• Newsletter and organic engagement grow, and customers tell us they feel part of a Community.
• Word-of-mouth becomes something we can see, not just something we hope for.
• Our organic social following and share rate climb steadily.