Client Service Analytics Lead APAC

Provide leadership for regional client servicing teams supporting institutional investors and wealth clients using MSCI Analytics solutions. Act as the senior client service leader for APAC and partner closely with Sales, Consultants, Product Management, Research, and Global Client Service leadership.

The APAC Client Service Analytics Lead is responsible for leading the Analytics Client Service organization across Japan, Greater China and Manila. This leadership role manages managers of Analytics Client Service Specialists and Analytics Client Service Analysts and is accountable for client success, service delivery, talent development, operational excellence, and strategic execution across the region.

• Serve as the senior escalation point for Analytics clients across APAC, building trusted relationships with key stakeholders and ensuring successful outcomes throughout the client lifecycle.
• Drive client retention, satisfaction, and long-term engagement through proactive servicing strategies and effective issue resolution.

• Lead and develop a high-performing management team responsible for Analytics Client Service Specialists and Analytics Client Service Analysts across Japan, Greater China, and Manila.
• Build leadership capability through coaching, succession planning, talent assessment, and ongoing development of team managers.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement across geographically dispersed teams.

• Own regional service delivery performance, ensuring efficient execution of support, onboarding, training, and client engagement activities.
• Drive operational excellence through effective capacity planning, workflow optimization, escalation governance, service metrics, and resource allocation.
• Leverage data and reporting to identify trends, improve team effectiveness, and enhance client outcomes.

• Exercise sound judgment during high-impact client situations, balancing client needs, commercial objectives, operational constraints, and business risk.
• Provide leadership during critical escalations and business continuity events, ensuring appropriate stakeholder engagement and clear communication.
• Make timely decisions in ambiguous situations while knowing when broader regional or executive alignment is required.

• Establish a client-centric culture focused on delivering measurable client outcomes, adoption, and business value.
• Monitor client health, service trends, feedback, and risk indicators to identify opportunities for deeper engagement and early intervention.
• Ensure consistent and high-quality client experience across all APAC markets.

• Partner closely with Sales, Coverage, and Consultant teams to support client retention, expansion opportunities, and revenue growth initiatives.
• Translate client insights into actionable recommendations that strengthen commercial relationships and improve service delivery.
• Represent the client perspective in strategic business discussions and contribute to regional growth objectives.

• Collaborate with Product, Research, Financial Engineering, Data Operations, and global Client Service teams to address client priorities and influence product and service enhancements.
• Drive alignment across regional teams, ensuring consistent execution of global initiatives and best practices.
• Navigate complex organizational dynamics to resolve challenges and accelerate decision-making.

• Lead servicing transformation initiatives, including Gainsight adoption, workflow modernization, and continuous improvement programs to improve scalability and client experience.

• 8+ years of experience in financial services, investment analytics, risk management, client service, or related fields.
• Proven experience managing managers, with a track record of developing team leads and holding them accountable for outcomes, not just activity
• Deep knowledge of portfolio analytics, risk models, performance attribution, and institutional investment workflows. Deep, credible product knowledge of MSCI's analytics applications (BarraOne, BPM, RiskManager).
• Strong analytic, quantitative, and problem-solving skills, with understanding of financial topics such as modern portfolio theory, market portfolio construction, optimization, CAPM, multi-factor risk models, financial derivatives' pricing models, market risk, liquidity risk, credit risk, and Value-at-Risk (VaR), and/or statistical topics such as probability theory, statistical inference, matrix theory, multivariate analysis, and time series analysis
• Ability to communicate complex concepts and methodologies clearly, in English, to senior management and clients, verbally and in writing
• Strong organizational skills with the ability to manage multiple markets and competing priorities under tight, short-term deadlines
• Ability to work effectively across diverse cultures on a global, distributed team

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