Advanced Practice Manager

• →Ensures quality of service and access by implementing health system and RMG business operational plans with physicians and director and managing daily operations. Uses available dashboards and data to effectively identify trends and opportunities for performance improvement.
• →Uses information from patient satisfaction surveys and other tools to improve patient perception of care. Resolves concerns and responds to complaints related to care, access, and service. Ensures that patient scheduling and wait times meet RMG metrics.
• →Responsible for revenue capture, reconciliation, and other financial aspects of the practice such as staffing levels/training, payroll, cash/account management. Responsible for ensuring compliance with payor specific to billing and coverage. Collaborates with providers and practice director on office operations and management including human and material resources.
• →Effectively communicates, develops, and reviews key data and reports to ensure staff and management have appropriate actionable information. Ensures transparency of data with providers to determine themes and trends in performance. Participates in root cause and performance improvement .
• →Assists with the recruitment, orientation and retention of new providers to the practice.
• →Creates safe work environment and reports safety events.
• →Is an active listener and applies critical thinking to problem solving.

• Bachelors Degree, Business, healthcare or related field preferred. 10+ years of progressive leadership experience may be considered in lieu of a degree. (Required)

• 5-6 years management experience (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.