Support Engineer - Industrial Water Treatment

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

We are looking for a Support Engineer for our Pulp and Water division in the New Hampshire/Maine territory!

• →The primary resource who performs routine testing and monitoring at the customer site including data entry and contributes to service report preparation
• →Interfaces with the customer to understand any issues with chemicals or equipment.
• →Manages product inventory at the customer including deliveries to process units and offloading to customer tanks.
• →Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring; Delivers chemical and compiles trial data at the customer site
• →Alerts the site manager of any problems or opportunities with the customer and begins to troubleshoot issues
• →Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts
• →Specs out, sets up, maintains and troubleshoots monitoring and feed equipment
• →Works with the site team and customers to ensure optimal program performance.
• →In this position the employee will be trained to conduct lab testing, repair and install chemical feed equipment, input numbers into excel, inventory control, chemical transfers, and maintain a positive customer (mill personnel) relationship.

• Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree
• Solving complex and non-routine technical problems
• Strong relationship management skills
• Industry and customer literate, or ability to pick up industry and Solenis technologies quickly 
• Drive for results; proactively addresses complex issues 
• Fluency in Microsoft Office (Word, Excel and PowerPoint) 
• Must be able to pass a criminal background check, drug screen and physical
• Must have a Valid Driver's License and Clean Motor Vehicle Record