Associate OTC with French

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Associate OTC with French

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. 

• →Contact customers to collect outstanding debt and negotiate payment plans.
• →Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
• →Manage customer administration needs to facilitate invoice payment and implement process improvements.
• →Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
• →Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
• →Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

• Minimum 2 years of experience, ideally in collections or cash application, preferably in an international environment.
• Ability to drive process improvements, with a proven track record.
• Fluency in both written and spoken French and English.
• Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.
• Confidence and professionalism in handling phone conversations with various stakeholders.